Jul 12, 2020

Director, Digital Product Strategy and Management

  • Professional Diversity Network
  • Boston, MA, USA

Job Description

CVS Health

Job DescriptionWould you like to join CVS Health, one of Fortune's Most Admired Companies, as part of our diverse Digital team? CVS Health is embarking on a bold agenda to transform health care and empower millions of customers on their path to better health. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in people's lives and who want to be on the ground floor of innovation that aims to reinvent the health care experience. As the Director, Product Management, you will lead digital product across the enterprise for the next evolution of CVSH's virtual care offerings. You will collaborate closely with partners in Transformation, MinuteClinic, Caremark, Aetna, and across multiple shared service and digital teams. You will help define the solution, set direction, build the roadmap, define KPIs and ultimately deliver the solution. You will also work closely with the enterprise digital team and a wide range of operations, marketing and other partners to ensure a seamless consumer experience for the end user across this new product and CVS Health's existing suite of virtual care and broader digital assets. You will collaborate closely with UX on early prototypes of the product which will be tested with consumers and developed within a scaled agile environment. Responsibilities: * Take end-to-end ownership of a new consumer digital product, set direction, and successfully deliver results in close collaboration with small core cross-functional team in a dynamic and complex environment* Define the product strategy, roadmap, KPIs and other elements required to deliver and enhance a best-in-class digital consumer experience. * Understand business partner vision and strategy, ensure business and digital leadership are aligned on product priorities and the definition of success, and help translate that vision into roadmap covering MVP and subsequent product iterations which encompass user feedback, actual results, and forward-looking business opportunities * Produce product updates and summary information for enterprise partners, surfacing gaps, resource constraints, and trade-offs when necessary* Become an expert in the lives of our target consumers including their current needs and pain points and the solutions they're using today* Work closely with Transformation, digital, IT, pharmacy operations, legal, marketing, customer service, UX and other stakeholders to align strategy and bring products to market viao Passionate, inspired leadershipo Energetic partnering and relationship development across the enterpriseo Regularly, impactful communication of progress and outcomes* Ensure appropriate acceptance criteria and testing of products prior to launch* Manage product backlog to meet goals and manage stakeholder needs* Work with adoption team members to establish a product marketing strategy* Art-of-the-possible: bring expertise to bear and establish thought leadership based on information gleaned from competitive intelligence and lessons lened* Work collaboratively as part of the Digital team, including indirect/direct oversight and mentorship of more junior team members * Note: initially this role will not have direct reports. As the team grows, it is envisioned that the Director will onboard additional product managers to support him/her and to work within agile scrum teams.Required Qualifications* 8+ years professional experience with at least 4+ years digital product management experience, preferably within health care* Analytical and quantitative skills, including the ability to link product design and features to strategic objectives, and to use hard data and metrics to back up assumptions and recommendations* History of leading complex projects involving multiple matrixed workgroups across a large endeavor/organization * History of leading complex projects involving multiple matrixed workgroups across a large initiative and/or organization * High attention to detail* Deep understanding of consumer behavior, including digital behaviors, combined with creativity and nimbleness to deal with complexity and to quickly identify potential solutions and sources of value* Passion for digital and how technology and innovation can meaningfully drive engagement, empowerment, and the overall consumer experience and drive the company's objectives * Ability to adapt to changing priorities, be decisive under ambiguity, and meet compressed timelines* Strong interpersonal skills and ability to effectively communicate complicated concepts and recommended courses of action to engage diverse audiences and influence senior executives* Ability to manage within a complex, matrixed environment * Flexible, passionate, self-motivatedPreferred Qualifications* 10+ years professional experience with 5+ years digital product management experience * Experience with digital innovation and ideation; preferably has brought a new product to market* Consumer-centric orientation with proven track-record of developing and acting on customer insights based on programs optimized for digital* Entrepreneurial, out-of-the-box thinker who is intellectually curious with a strong work ethic* Executive presence and the ability to influence across functions and at all levels of an organization* Demonstrated ability to work independently, lead initiatives, establish strong working relationships, as well as partnering interdependently as required* Experience in leadership involving direct, indirect, and non-reports* Experience working with telemedicine and electronic health records (E.g., EPIC, Cerner, blue button) a plusEducation* Bachelor's Degree Required* Master's or other Advanced Degree preferredBusiness OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or cvs_support@modernhire.com.PDN-1316410BR

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