Jul 01, 2020

Customer Health Care Concierge

  • Professional Diversity Network
  • Atlanta, GA, USA
Retail

Job Description

CVS Health

Job Description(a) Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times(b) Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws. (c) Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales(d) Ensuring that any clinical advice is provided only by providers. 6. Regular and Predictable Job Attendance & PunctualityRequired Qualifications- 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience- Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions- Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities- Ability to receive and act on feedback; resilient, curious and seeks to learn- Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves- Proficiency in Microsoft Office applications, including: Outlook, Word and Excel- Comfortable working with ambiguity- Strong organization skills and attention to detail- Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers- Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutionsPhysical Requirements of the Job:- Remaining upright on the feet, particularly for sustained periods of time- Moving about on foot to accomplish tasks, particularly for moving from one work area to another- Extending hand(s) and arm(s) in any direction- Bending body downward and forward by bending spine at the waist- Stooping to a considerable degree and requiring full use of the lower extremities and back muscles- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately- Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small partsPreferred Qualifications- 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge- CPhT, medical or customer service certification is a plus- Bilingual English-Spanish language proficiency- Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA- Experience reviewing or inputting data into CRM databases- Motivational interviewing experienceEducation- Verifiable High School diploma or GED is required.- An Associate's Degree is preferred.Business OverviewIt's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19 We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site. We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or cvs_support@modernhire.com.PDN-1215564BR

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