Law Enforcement & Security
The Watch Commander directly oversees Field Supervisors and also manages uniformed Specialists during assigned shifts. The Watch Commander should understand the fundamentals of security management and possess the project management skills in order to initiate and track security related projects, business continuity, customer service, and effective communications. A sound understanding of HR and personnel related subjects are especially necessary. The Watch Commander reports to the Operations Manager.
Specific Duties and Responsibilities:
Essential Job Functions:
Develop an excellent working relationship with the client, understanding the client’s expectations and using this knowledge to develop the entire security program in a structured goal-orientated process
Directly oversee Supervisors and uniformed Security Specialists during assigned shift, becoming the escalation point for issues that are not solved at a local level
Demonstrate the professionalism and capability to represent the Site Manager at high-level meetings and to undertake initiatives on his/her behalf
Ensure the accurate and timely recommendations of business and security related risks or actions required to the organization with solid focus on details
Provide excellent customer service throughout the workforce by reducing overtime costs and managing guard requests that continuously meets the client needs
Oversee individual performance throughout your allotted span of control to ensure highest levels of competency by developing and enforcing current guidelines for proven performance within the workforce
Understand the client’s Emergency Response, Business Continuity, and Disaster Recovery programs
Assist with the development or revision of security operation center processes and protocols
Manage threat intelligence and analysis activities including required escalations to management and crisis management teams
Proactively identify and develop future management talent within the workforce; set achievable work-related goals and objectives to encourage and develop those individuals
Manage the training for all staff including SOPs and emergency response, by formulating structured training plans, establishing record keeping, and revising methods used for teaching skill sets
NOTE: This role would be Mon - Fri 2200-0645, but open availability is required for this role as schedule may fluctuate due to operations and client need.
Additional Job Functions:
Perform other related duties as required.
What we can offer:
A dynamic and challenging work environment
Health, Dental and Vision benefits, plus access to dependent coverage and a variety of other benefits
Eligibility to contribute to a 401k Plan after the first year of employment
Bachelor’s Degree in Criminal Justice, Political Science, Journalism, Emergency Management, or other business discipline
A minimum of 5 years in safety and security management, law enforcement/military, security control room experience in supervisor capacity – 5 years of general Customer Call Center or Customer Service supervisory experience also acceptable
Must complete and maintain state guard certification as prescribed by presiding state law, as well as client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
Ability to resolve problems in a timely manner through alternative solutions or group problem solving
Must be able to write clearly and informatively, supervise the quality of written staff work product, and be able to read and interpret written information such as threat advisories and SOPs; excellent verbal communication skills also required
Able to analyze threats and envision potential or real time impact to client operations with the ability to develop or implement response or mitigation strategies; also, synthesize a large volume of information – able to communicate accurate and timely recommendations on business and security related risks or actions required to the organization with solid focus on detail
Display original thinking and creativity, meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches to complex problems
Proficiency in computer applications, general understanding of security systems, and general technical aptitude through demonstrated experience
Security Industry Specialists, Inc. (SIS) Private Patrol Operator #PPO 13936 Private Investigator #PI 28063
Security Industry Specialists, Inc. provides unique security solutions to some of the most successful names in business. Our clients include Fortune 500 companies, designer brands, international events, celebrities, and high-profile executives.
Founded in 1999 by John Spesak,a former law enforcement officer, our client partnerships demonstrate a boutique approach; a welcome change in an industry not typically recognized for creative solutions. Qualities that SIS brings include transparency, integrity, sophisticated capabilities, and commitment to continuous process improvement. In turn, these qualities have allowed us to position ourselves as the source for truly innovative services and ideas. We work with each client individually to satisfy their security needs. With everything from physical security to GSOC operations to executive protection, we are a full-service corporation committed to excellence.
Our corporate cultureis the result of our commitment to our clients and our personnel, rather than just an abstract idea or concept. Those who have experienced SIS will attest to the fact that there is something different about the way our employees conduct themselves andfeel about their responsibilities.Ultimately, it is this commitment and drive that separate SIS from the competition.