May 30, 2020

Workforce Management Coordinator - Senior

  • Professional Diversity Network
  • Lincoln, RI, USA
Retail

Job Description

CVS Health

Job DescriptionIn the role of Workforce Management Analyst, you will join a dynamic organization committed to providing key business analytics, reporting and scheduling that ensure CVS.Com customer inquiries are handled in a timely manner. We are hoping you'll be interested in utilizing your exceptional communication skills coupled with our high quality training to join our team! Duties/ Responsibilities: -Monitor call volume and staffing data utilizing our internal tracking system (Aspect).-Produce Workforce Management (WFM) reports according to deadlines - attendance, absence, and adherence, intraday and ad hoc reports.-Ensure sufficient time is planned to support the business needs through training, individual representative development, team meetings, etc.-Analysis of intraday reporting, ability to communicate results to leadership and ensure accuracy and timeliness of data by working time-off, schedule change and other requests types.We also offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a comprehensive list of supplemental list of benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.Shift/Schedule: 2:30pm -11:00pm Sunday-ThursdayRequired Qualifications-1+ years of experience in a Workforce Management role where you're monitoring a Call Center/Customer Service group-6+ months of professional experience in Excel where you can Export Data, complete a VLOOKUP function, Create Formulas and Create Pivot TablesPreferred Qualifications-Ability to analyze and graphically depict data to be useful to the data owners.-Working knowledge of IVR routing-Bachelor's degreeEducation-Requires a verifiable High School Diploma or GED.Business OverviewIt's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19 We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site. We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or cvs_support@modernhire.com.PDN-1230993BR

Apply Now