May 30, 2020

Sr Manager, Branch Operations Infusion

  • Professional Diversity Network
  • Mendota Heights, MN, USA

Job Description

CVS Health

Job DescriptionThe Senior Branch Manager, Infusion Services has ultimate oversight and accountability for all operational functioning of a Coram Infusion Services Branch. The individual in this role is responsible for maintaining high levels of productivity, quality, and patient satisfaction in a complex clinical environment while meeting or exceeding regulatory requirements and company standards.The Senior Branch Manager sets the culture and direction for the branch by clearly defining objectives and setting and refining process to ensure that the branch contributes to the short and long term goals of Coram. The Senior Branch Manager is responsible for managing, either directly or via department managers, operations of the Pharmacy, Nursing, Admissions, and Inventory/Warehouse functions of the branch. He or she is responsible for containing costs and ensuring an efficient operation of the branch. Responsibilities:- Supports growth and contributes to the bottom line by demonstrating effective cost containment, high levels of customer service and high quality results through purchasing, inventory, patient care, and clinical operations.- Successfully and consistently executes short-term business plans, ensuring deadlines and performance standards are met.- Manage work flow processes that are consistent with Operations within the Coram business to ensure fluidity of operational effectiveness and compliance with policies, procedures, and regulatory bodies. - Facilitates and maintains cross-functional relationships both within Coram and within the enterprise. - Optimizes resource allocation to achieve maximum productivity of workforce while meeting the evolving needs of the business.- Monitors branch performance through routine metrics and daily engagement with all disciplines and corresponding processes. - Conduct spot quality checks and audits to ensure branch is functioning according to the highest level of compliance and regulatory standards- Oversees talent lifecycle for all branch staff, including (but not limited to) hiring, onboarding, training, performance evaluation, coaching, development, and terminations as necessary.- Guide teams through challenging patient and referral source interactions and troubleshoot to ensure positive customer satisfaction. - Uses metrics to measure and drive success. Redirects team as necessary to achieve metric-based goals. - Defines and communicates expectations for all leaders and corresponding teams. Holds colleagues and self accountable to expectationsRequired Qualifications- Minimum of 5 years professional experience preferrably in a high volume operations environment.- Minimum of three years of management experience - Prior operational experience in a healthcare setting preferred; experience with home infusion services preferredPreferred Qualifications- Bachelor's degree from an accredited college or school.- Healthcare experience, i.e. Infusion, Pharmacy, etcEducation- Bachelor's Degree or equivalent work experience requiredBusiness OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or

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