May 30, 2020

Specialty Pharmacy Operations - Director

  • Professional Diversity Network
  • Mt Prospect, IL, USA

Job Description

CVS Health

Job DescriptionThe Director will be responsible for overall operations of the pharmacy which includes the management of the administrative, financial, and operational aspects of the Specialty Pharmacy. Must have superb management and business process skills to direct the management team for client services and pharmacy business functions with respect to clinical, customer services and pharmacy operations.* Accountable for service performance, customer satisfaction and financial performance and must have a proven track record of successful outcomes with responding to inquiries or complaints from customers, regulatory Agencies, and/or members.* Collaborates with other functional areas to support sales, operational and financial objectives of the specialty pharmacy services group as it relates to day-to-day pharmacy operations and must have a track record of effective high-level communication to teams and customers - internal and external.* Provides effective leadership and direction to all direct reports while managing and fostering a dynamic and progressive work environment characterized by high integrity, commitment to excellence and respect.*Ensures compliance with Federal, State and local laws and accreditation standards. Reviews and monitors dispensing incidents*Follows up and resolves all customer service issues and complaints within 24 hours.*Ensures adequate staffing based on business volume and staffing model. Reviews payroll for each store weekly and monitor use of overtime and temp employees.*Prepares capital expenditure requests as necessary and oversees relocation, remodels, new pharmacy openings and closings.*Participates in mid to long range strategic planning for businessHuman Resources *Develops and mentors managers and others for succession planning*Provides clear goals and ensures appropriate access to training, coaching, feedback and ensures effective formal and informal performance management*Completes performance evaluations, determines performance-based rewards, compensation and incentive pay*Ensures roll outs of clinical and other programs to the field get executed on effectively and promptlyBusiness Development*Oversees operational implementation of new business contracts*Partners with corporate and sales managers on strategic initiativesWe offer a competitive benefit package which includes, but is not limited to, Paid Time Off, health/dental/vision insurance, employee discounted stock purchase program, 401K, and a generous employee discount at all CVS stores. Join CVS Health ... where "Health is Everything!"Required Qualifications- Strong financial and business acumen. - Ability to assess processes efficiency and implement process improvement. - Ability to manage performance through motivation, coaching, formal and informal feedback. - Ability to work collaboratively and align team to achieve corporate initiatives. - Travel may be required. - Pharmacy License is requiredPreferred Qualifications- Experience managing large teams- Specialty Pharmacy experienceEducationB.S. degree in Pharmacy or Pharm. D. degree is required.Graduate degree (e.g., M.S., M.B.A.) in a related field is desirable.Business OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or

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