May 30, 2020

Pharmacy Representative II

  • Professional Diversity Network
  • Monroeville, PA, USA

Job Description

CVS Health

Job DescriptionWe have an exciting opportunity available to be a part of our Specialty Pharmacy Antiviral Center of Excellence! We are looking for Pharmacy Service Representatives with a heightened sensitivity to the needs of this patient therapy.Responsibilities:* Coordination and processing of new patient medication orders and reorders, which includes verifying and re-verifying eligibility.* Facilitation of the enrollment process.* Proactive acquisition of new or refill prescriptions.* Outreach calls to doctor offices and patients.* Monitoring patient accounts to ensure patient adherence to therapy.* Work directly with the patients and clients in a professional manner.* Collaboration with internal teams to screen, identify, resolve and defer orders that have accounts receivable, prior authorization or clinical issues.* Escalation resolution.Required Qualifications* Customer service experience.* Ability to effectively interact with the patients and the client through verbal and written communication.* Experience handling and resolving a high volume of complex customer needs over the phone.* Healthcare work experience and familiarity with benefits, insurance, and prescriptions.Preferred Qualifications* Computer knowledge and keyboarding skills; proficient with Windows-based applications (Windows, Microsoft Office, Internet navigation, and email applications).* Superb written and verbal skills.* Bilingual (English/Spanish).Education* H.S. Diploma or equivalentBusiness OverviewIt's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site. We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or

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