May 30, 2020

Financial Operations Manager

  • Professional Diversity Network
  • Memphis, TN, USA

Job Description


JOB SUMMARY Oversees all operational functions related to financial operations team including vendor invoice processing, 1099 and tax processing, lease administration and cash receipt applications and collections. Assists with troubleshooting and implementing best practices and management of the team. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversees the work and performance of staff and/or supervisors responsible for transactional processing functions. Collaborates with Management to establish performance objectives for department staff and monitors and reports on accomplishments.Manages and leads the functional area processes by establishing project plans, timelines and communications to ensure timely and accurate completion. Ensures compliance with applicable state and federal regulations.Establishes internal work controls to monitor and review staff work product for accuracy and timely processing to safeguard the assets of our clients and uphold the organization's fiduciary responsibility.Develops and implements KPIs (Key Performance Indicators) for financial operations team.Troubleshoots and resolves escalated issues including data entry and/or processing errors, issues not resolved from lower level staff, issues not addressed in a timely manner, and inquiries and requests from internal and external clients. Proactively researches and identifies solutions to prevent future issues.Reviews data and reports on department metrics including transaction volume and details, staffing ratios, and productivity/accuracy of individual team members). Implements actions for improvement.Implements process improvement initiatives based upon department goals and objectives.Identifies training needs for staff. Develops training materials and partners with training team to schedule the appropriate classes. Conducts training sessions both locally and nationally.Conducts quarterly reviews of department policies and procedures. Formally documents new policies or makes updates to existing department polices. Continuously evaluates for compliance with acceptable accounting practices and regulations and ensures adequate internal controls are in place.Performs other duties as assigned.SUPERVISORY RESPONSIBILITIES Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE High school diploma or General education degree (GED) required. Associate's degree with concentration in Business or Finance preferred. Minimum of five years experience in administrative or financial operations support; or equivalent combination of education and relevant experience. Prior supervisory experience required.CERTIFICATES and/or LICENSES NoneCOMMUNICATION SKILLS Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. FINANCIAL KNOWLEDGE Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Conducts financial/business analysis including the preparation of reports. REASONING ABILITY Ability to solve advanced problems and deal with a variety of options in complex situations. Requires advanced level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.OTHER SKILLS and ABILITIES Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Must work well under pressure with proactive approach to routine and non-routine occurrences. Advanced organizational skills and attention to detail. Ability to work in multiple accounting software applications.SCOPE OF RESPONSIBILITY Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.


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