Provide data entry and user support such as: NMCI orders, user support with trouble ticket status, inventory, and legacy applications management. Duties shall include: assisting with researching and preparing NMCI orders and contract modifications; assisting with administering NMCI seat cutover and follow-on support; preparing data for requests to modify user accounts and computer software configurations, and performing follow-up; maintaining NSWC IHEODTD 's local data base of NMCI user accounts and assets; preparing and monitoring NMCI Trouble Ticket reports; typing special reports as required by NSWC IHEODTD; typing draft NSWC IHEODTD policy and procedures documentation.
Provide local help desk support to include providing assistance with hardware/software problems, assisting with help desk documentation, taking help desk calls and responding to calls, and providing help desk related administration, tracking and reporting. Assisting with coordinating and following up with the NMCI vendor and personnel at NSWC IHEODTD and other Government organizations; assisting with researching legacy application issues using Department of the Navy (DoN) Application and Database Management System (DADMS) and Importer Security Filing (ISF)-Tools; assisting with training NSWC IHEODTD personnel on NMCI management software such as NET, e-Marketplace, ISF-Tools, DADMS and others.
Active DoD Secret
Organization – Highly organized and able to prioritize tasking.
Time Management – Uses time efficiently; plans for additional resources.
Customer Service – Manages difficult customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Computer Skills – Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technological skills up to date.
Communication Skills (oral and written in English language) – Expresses ideas and thoughts verbally and in written form; exhibits good listening skills and comprehension; keeps others adequately informed; selects and uses appropriate communication methods; speaks clearly; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Design & Attention to Detail – Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail; follows instructions; responds to management direction.
Adaptable – Adapts to changes in the work environment; multitasks efficiently and effectively; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.
Teamwork – Demonstrates professional interpersonal skills; balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
Personal Appearance – Dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality – Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Must be a U.S. citizen.
Ability to obtain and maintain a U.S. Security Clearance level Secret.
BS/BA Degree in BSCIS, BSIT, BSCS, BSEE or related field.
Active U.S. Security Clearance level Secret.
Master’s Degree in BSCIS, BSIT, BSCS, BSEE or related field.
JSL is a certified Small Disadvantaged Business (SDB) and Veteran-Owned government contractor providing engineering, logistics, and program support services to the Department of Defense (DoD). As an organization committed to delivering practical, innovative, and affordable solutions, we provide top tier services across 13 different states and 2 international countries. Our management team has over 60 years of experience providing first class services and dedication to the DoD. JSL fosters an inclusive environment of diverse, ethical, committed, and highly accomplished people who respect each other, hold themselves accountable, and continually strive for improvement.
JOIN US! If you are interested in a career with JSL Technologies, Inc. (JSL), please complete an official application on our website at www.jsltechinc.com.
Some Of Our Capabilities
System Development & Acquisition
Integrated Logistics Support (ILS)/Logistics Engineering
Technology and Process Integration
Reliability, Maintainability, and Availability (RMA)
Composite Materials/Corrosion Control
Diminishing Manufacturing Sources & Material Shortages (DMSMS)
Environmental Assessment Impacts
Benefits for eligible employees include:
Company Sponsored Short Term Disability, Long Term Disability, Life AD&D, Employee Assistance Program, Worldwide Travel Assistance
Company contributes to medical, dental/orthodontics, and vision insurance plans
Company offers Flexible Spending Account (FSA), voluntary life insurance for employee, spouse, and children, as well as pet discount program.