Mar 31, 2020

Regional Manager – Retail

  • Allied Universal Security
  • Alexandria, VA, USA

Job Description

Allied Universal is a leading security services provider within the retail/shopping center market sector. A Retail Regional Manager oversees a portfolio of shopping centers based in various geographical locations. This individual must be a progressive thinker and possess the ability to the ability to generate fresh ideas, build/motivate a team, communicate well with the client, and develop a winning strategy for the delivery of our services. Practical knowledge is needed in the areas of law enforcement, civil/criminal law, security planning, emergency preparedness procedures, training programs and personnel management, and investigative procedures,. Retail Regional Managers coordinate and oversee security operations and security professionals for all shopping center properties for which they are assigned. The position is also responsible for maintaining client relations, directing, coordinating and overseeing all activities of the onsite Security staff, including supervisory development, training and operations functions at the assigned properties in accordance with client requirements and company standards. Operational/tactical responsibilities include but are not limited to: · Directing multi-functional security teams while simultaneously working with mall management to achieve common goals of a safe and secure center. · Responsible for supervising, motivating, coaching and training assigned on-site management employees. · Whenever necessary, networks with industry colleagues, recruits for candidates, conducts interviews, and make recommendations to clients for the placement of Account Managers. · First point of contact for on-site Security Directors regarding performance, operations, emergency response, and department needs. · Provide 24/7 critical incident communications to client management as well as Allied Universal senior leadership. · Coordinates all aspects of executing the security program based on client expectations at the assigned locations, which includes managing potential threats, incident reporting, incident investigations, law enforcement relationships, etc. · Work with AUS On-Site Management to conduct ongoing risk analysis’s and make direct recommendations to limit security vulnerabilities & mitigate risk. · Maintain professional relationships with local, State and Federal law enforcement agencies. · Responsible for Fire/Life Safety issues at all customer locations, and direct the implementation of such programs, utilizing corporate resources where applicable. · Fully involved in Active Shooter/Emergency Response exercise planning and execution. Serve as senior observer/controller and assist Director in conducting action reviews. · Accountable for implementing and ensuring ongoing compliance with all Federal, State, and local statues, client and AUS procedures, company policies, training and safety programs, etc. · Responsible for ensuring ongoing compliance with all aspects of the SAFETY Act Certification to include Training, Safety Program, Crime Trend Analysis, Risk Reduction, Quality Assurance, Regular Meetings/Calls between Regional Manager/Clients, Tenant Liaison, Emergency Exercises/Drills, Regularly Published Bulletins/Directives, Weekly Unannounced Inspections (Security Director) and Regional Manager Site Visits (to include inspections and audits) · As part of our SAFETY Act certification, conducts twice annual inspections/audits, which include reviewing operational records and reports, compliance with manuals, company instructions, policies, procedures, and regulations, with an eye towards detecting deviations from operational practices. Prepares directives/action plans to eliminate infractions, and addresses any gaps, weaknesses, and any other areas where improvement is needed. · Responsible for demonstrating great value to the Regional Manager role by ensuring strong support of on-site management team, and ensuring that frequent and meaningful client relations are maintained to the highest standards, including regular contact with clients, proactive problem resolution, and development/implementation of Action Plans designed to improve deficiencies and resolve client issues/concerns. General business responsibilities include but are not limited to: · Leading role in ensuring profitability and maintaining cost controls impacting the financial performance of the portfolio, to include closely monitoring daily and weekly overtime, unbillable hours, uniforms, etc. · Works closely with on-site Account Management staff, to ensure sound financial management principles and practices are in place, to include report review and other measurement tools (such as Domo, WinTeam, SARs, etc.) are in place and being used/followed. · Directs and administers the core administrative function of the assigned accounts related to proper employee timekeeping, employee payroll, client billing, accounts receivable, etc. · Examine Accounts Receivable balances daily/weekly, and take timely action to ensure accurate invoices are paid timely and corrections made promptly to invoices unpaid due to billing errors and/or disputes. · Monitor financial performance of all assigned accounts on a weekly, monthly, quarterly basis to include measuring performance to plan, to include researching reasons behind under-performance, explaining these reasons to senior leadership, along with articulating and implementing a plan to solve issues and close gaps. · In depth knowledge of all Service Agreement terms and conditions are necessary, to include contracted security hours, pay & bill rates, and provisions defining what is billed as incurred or included in the rate · Responsible for driving account wage/bill rate increases, contract renewals, and re-bids, to include bid strategy, RFP review, proposal development, and ensuring that an acceptable services agreement (contract) or contract amendment is properly executed. · Assists the Senior Vice President in business unit growth and expansion by networking with current clients and industry colleagues, personally contacting new prospective clients, developing a strategy to obtain their business, carrying out that strategy, and selling the account. The business focus of RM needs to be on improving financial results by ensuring revenue is accurate, while making certain that we are fully capturing all directly billable labor and non-labor costs, looking for inconsistencies which could point-up possible wage/bill rate issues/errors, keeping an intense focus on non-billed overtime by monitoring and requiring accountability, while constantly looking for ways to maximize profitability, seeking wage/rate increases, and growing the business. Qualified applicants will meet the minimum requirements listed below: · Strong leadership and problem solving skills. · Solid verifiable work experience in a Mall Security, Public Safety or Law Enforcement environment · College degree related experience and/or equivalent combination of education and experience. · Prefer candidates with experience managing multiple accounts over a diverse geographical area. · Ability to write effectively is required. Working knowledge of Microsoft Office software a considerable plus. · Professional, articulate and able to use good independent judgment and discretion. · Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required. · ASIS Board Certified Protection Professional (CPP) a big plus. A Retail Regional Managers is expected to be a strong leader with superior problem solving skills that is disciplined yet approachable, provides wide-ranging direction to the supervisors and workforce, as well as be the face of the security program at a portfolio of leading retail centers. 382693

Job Requirements

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:


We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

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