Mar 26, 2020

Field Service Representative - Federal Health Benefits

  • Professional Diversity Network
  • Washington, DC, USA
Full-Time Other

Job Description


Description: Responsible for providing education and increasing health plan awareness by contributing to, executing and monitoring strategic plans which include community outreach, member education, and relationship building.


Fundamental Components:
  • Achieve member satisfaction targets
  • Clearly articulate value proposition for Mail Handlers Benefit Plans (MHBP)
  • Work with leadership team to identify and prioritize key agencies for engagement to support MHBP members and promote health plan presence.
  • Develops and maintains a favorable relationship with agencies where there is high percentage of MHBP members.
  • Contributes to the development of short and long-term strategies and targeted initiatives for member engagement in their assigned geography.
  • Facilitates and attends outreach activities, special events, enrollment meetings, and presentations in a specific region based on strategy and cost/benefit analysis outlined by the strategy manager and relationship manager to support of the health plan's goals
  • Ensures adequate materials are available to participants as appropriate.
  • Maintains compliance with the FEHBP guidelines and regulations.
  • Obtains contact information (consent to contact cards, email addresses, etc.) at all events and ensures they are appropriately documented.
  • Delivers individual or group presentations to potential members.
  • Recruit volunteers/contractors locally to support events
  • Address service issues in a timely manner
  • Educate potential members on benefit of MHBP plans through appointments scheduled through our website
  • Visit benefit officers to gain access to members
Background Experience: * Three years of experience in event planning and community development building key contacts* Three years of experience in health insurance account management or customer service* Demonstrated relationship management skills; capacity to quickly build and maintain credible relationships at varying levels of the organization simultaneously* Strong organization skills, creativity and member focused approach Additional Job Information: Presentation skills
Insurance license
Experienced with Microsoft Office products Required Skills: General Business - Communicating for Impact, Sales - Knowing Customers, Sales - Knowing Markets, Service - Handling Service Challenges Functional Skills: Customer Service - Customer Service - Member Services - Traditional products, Sales & Service - Account Management, Sales & Service - Individual sales Education: Insurance - Insurance License Percent of Travel Required: 25 - 50% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.





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