Mar 26, 2020

Operations Manager - APAC Cash Desk

  • Wells Fargo
  • Shanghai, China
Full-Time Other

Job Description

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About the Role
The APAC Cash Desk team are responsible for providing a quality service to both internal and external customers across the APAC region which is delivered in a timely manner with a high degree of accuracy. The team will handle payments in varying currencies, which may be manual, including SWIFT payments or via automated systems.

This role, will be responsible for leading and managing the team, ensuring all monetary transactions, forecasting and cash flow management are completed accurately and on time and acts as contact point for escalated and high-impact customer service issues. In addition there will be a requirement to be the SME and key stakeholder for any business projects that impact the APAC Cash Desk, and ensure that any projects are effectively managed and implemented. The role, will report to the Asia Operations Manager and will have a dotted line to the APAC Operations Manager.

This role will require achievement of all Key Performance Indicators and targets as well as key risk and control indicators as set out by the business and ensure that the team maintains compliance with all regulatory, legislative and business requirements.
Market Skills and Certifications

Primary Responsibilities
  • Leadership responsibility and accountability for the APAC Cash Desk Team, including setting goals & objectives, performance management, team member development
Motivate, coach & grow the team to ensure excellence in service delivery and individuals are developed to their full potential, through regular individual team member performance & career discussions.
Developing and implementing any required training for individual team members
  • Create a positive work environment and energize the team to strive for success, empower the team to achieve business results.
  • Development of strategies to support business growth opportunities within the region, that will require the support of the Cash Desk Team
  • Be accountable and promote simplification methodology across the Team
  • Escalation point for any issues that arise, take ownership to resolve working collaboratively with other team members and functions to provide effective solutions
  • Ensure accuracy with daily funding/deposit transactions of multiple currencies to customers are executed timely and accurately
  • Effective cashflow management and forecasting to ensure there is no impact to the business or customers
  • Act as SME in all banking, movement of money projects, including allocation of the required resources to ensure projects and/or initiatives are delivered effectively & efficiently and on time. This will require regular reporting to key stakeholders and the leadership teams, including the Asia and APAC Operations Managers
  • To proactively investigate and recommend process improvements, defining business impact and opportunity, including a comprehensive implementation plan
  • Develop and implement processes to eliminate manual payment procedures, including the participation in the China National Automatic Payment System (CNAPS)
  • Ensure processes are executed and maintained in line with regulatory and Wells Fargo standards at all times and ensure that records are maintained to the highest standard. Raising any potential concerns in a timely manner, taking the ownership to investigate and resolve, including oversight to any changes that may be required

Qualifications Required
  • At least 5 years' banking experience gained in a financial services environment or equivalent, with operational cash handling, accounts payable/receivable execution and funds management
  • Extensive knowledge of the financial services industry
  • Knowledge of accounting & financial reporting desirable
  • Must have a sound knowledge of international banking operations and systems
  • High degree of understanding Commercial Distribution Finance operating system, AIMS
  • Experience in managing, leading, coaching and developing teams
  • Highly self-motivated with positive mindset that can influence and motivate the team
  • Ability to present information and ideas that can inspire confidence amongst teams
  • Strong business understanding and analytical skills
  • Strong stakeholder management and proven influencing skills
  • Proficiency with Microsoft Office applications particularly Excel
  • Ability to initiate and implement meaningful change
  • Experience of working in a pan-Asia or global company
  • Accountable for daily work allocation, identifying roadblocks and proactive cross functional communication
  • Strong organizational skills, proactively identifying solutions & implementing change
  • A passion for accuracy and accountability and the ability to instill this within the team
  • Problem solving, especially the ability to develop solutions to meet customers' needs
  • Fluent in English and Mandarin, both written and verbal, other languages desirable
  • Experience of working in a pan-Asia or global company

Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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