Mar 26, 2020

Operations Analyst - Participation Team

  • Wells Fargo
  • Shanghai, China
Full-Time Other

Job Description

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About the Role
The Participation Team are responsible for providing a quality service to both internal and external customers across the APAC region which is delivered in a timely manner with a high degree of accuracy and ensuring all participation transactions including but not limited to the set up and creation of the facilities, invoice purchasing, participation certificates and oversight of outbound and inbound payments meet business requirements.

This role, reporting to the Asia Operations Manager, will be responsible for leading and managing the team, in the daily processing tasks to ensure operational efficiency and effectiveness and acts as contact point for escalated and high-impact customer service issues. In addition, there will be a requirement to work with the Commercial teams across APAC region to ensure the team are able to meet the needs of any new customers that are onboarded. There will be a requirement to be the SME and key stakeholder for any business projects that impact the Participation Team, including but not limited to the successful migration to the new servicing platform in late 2020.
This role will require achievement of all Key Performance Indicators and targets as well as key risk and control indicators as set out by the business and ensure that the team maintains compliance with all regulatory, legislative and business requirements.
Market Skills and Certifications

Primary Responsibilities
  • Leadership responsibility and accountability for the Participation Team, including setting goals & objectives, performance management, team member development
  • Create a positive work environment and energize the team to strive for success, empower the team to achieve business results.
  • Motivate, coach & grow the team to ensure excellence in service delivery and individuals are developed to their full potential, through regular individual team member performance & career discussions.
  • Developing and implementing any required training for individual team members
  • Create & maintain strong key stakeholder engagement with the regional Capital Markets Leader and team to understand development and strategy and attend relevant customer meetings as required
  • Development of strategies to support business growth opportunities within the region, that will require the support of the Participation Team; escalate timely any issues or concerns and work collaboratively to develop and implement solutions that meet the customer and business needs
  • Escalation point for any issues that arise in relation to participation deals, take ownership to resolve working collaboratively with other team members and functions to provide effective solutions
  • Be accountable and promote simplification methodology across the Team
  • Ensure any projects or initiatives that impact the Participation Team are correctly resourced, delivered effectively & efficiently and on time. This will require regular reporting to key stakeholders and the leadership teams, including the Asia Operations Manager
  • To proactively investigate and recommend process improvements, defining business impact and opportunity, including a comprehensive implementation plan
  • Ensure processes are executed and maintained in line with regulatory and Wells Fargo standards at all times and ensure that records are maintained to the highest standard. Raising any potential concerns in a timely manner, taking the ownership to investigate and resolve, including oversight to any changes that may be required

Qualifications Required
  • At least 3 years' operational experience gained in a financial services environment or equivalent
  • Experience in managing, leading, coaching and developing teams
  • High degree of understanding Commercial Distribution Finance operating systems, including AIMS and TRIAD (TRIAD will be replaced by Loan IQ late 2020)
  • Highly self-motivated with positive mindset that can influence and motivate the team
  • Ability to present information and ideas that can inspire confidence amongst teams
  • Strong business understanding and analytical skills
  • Strong stakeholder management and proven influencing skills
  • Accountable for daily work allocation, identifying roadblocks and proactive cross functional communication
  • Strong organizational skills, proactively identifying solutions & implementing change
  • A passion for accuracy and accountability and the ability to instill this within the team
  • Problem solving, especially the ability to develop solutions to meet customers' needs
  • Proficiency with Microsoft Office applications particularly Excel
  • Fluent in English and Mandarin, both written and verbal, other languages desirable
  • Experience of working in a pan-Asia or global company


We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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Security Clearance

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