Mar 26, 2020

Operations Processor - Cash Desk

  • Wells Fargo
  • Shanghai, China
Full-Time Other

Job Description

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About the Role
The APAC Cash Desk team are responsible for providing a quality service to both internal and external customers across the APAC region which is delivered in a timely manner with a high degree of accuracy. customers. The team will handle payments in varying currencies, which may be manual, including SWIFT payments or via automated systems.

This role will be primarily responsible for managing the day to day processing of inbound and outbound payments to our customers, and this will include taking ownership to resolve an queries including investigations, which may be complex, relating to cash transactions. This role will also provide back up support to the wider team, as required by the APAC Cash Desk Manager.

Market Skills and Certifications

Primary Responsibilities
  • Processing manual outbound payments to customers in the required currency, ensuring high degree of accuracy, in a timely manner and in compliance with all business policies and procedures
  • Ensuring manual inbound payments are correctly allocated to the customers facility in a timely manner and in compliance with all business policies and procedures
  • Timely escalation of any issues or concerns directly to APAC Cash Desk Manager
  • Collaborating with team, including but not limited to the Operations team to work through and resolve any issues. The expectation is that you take ownership to resolve those that are assigned to you, providing regular updates until successfully resolved
  • To complete reconciliation and reporting as required
  • Provide support and guidance to junior team members, to help build their knowledge and experience within the APAC Cash Desk Team
  • To provide back up support to other team members where required, including but not limited to cash forecasting, revision and updating of any procedures relating to cash desk
  • Be responsible for reviewing current risk and controls within current processes to ensure they are effective and identify areas for improvement that are communicated effectively to the Cash Desk Manager. To talk responsibility and ownership to implement the required changes
  • Work with the Cash Desk Management team to support the development and implementation of all projects
  • Let's add something about managing risk - reviewing existing risk & controls within the current processes, ensuring existing controls remain effective

Qualifications Required
  • At least 2 years' experience gained in a banking environment or equivalent, with operational cash handling, accounts payable/receivable execution and funds management
  • Must be able to demonstrate knowledge & understanding of the Chinese banking system
  • Understanding of other banking systems used globally is desirable
  • Proficiency with Microsoft Office applications including Excel
  • Fluent in English and Mandarin, both written and verbal
  • Ability to work in a high functioning positive team environment
  • Ability to work under pressure and to timelines, with minimal supervision
  • Experience of working in a pan-Asia or global company would be beneficial
  • Flexibility of work to support different country requirements, including shift work and leave schedule

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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