Securities Operations Service Specialist 4 - Middle Office Services Group
St. Louis, MO, USA
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, and both individual and institutional retirement. The Middle Office Services Group (MOSG) is responsible for supporting several channels within Wells Fargo Advisors (WFA). MOSG supports the Private Client Group (PCG), Wealth Brokerage Services (WBS), WellsTrade, Wells Fargo Advisors Solutions (WFAS), and FiNet (serving brokerage clients out of independently-run offices using WFA platforms and products). The team strives to provide all customers with an outstanding service experience while ensuring the security of the clients' transactions and accounts. The Securities Operations Service Specialist 4 (SOSS4) will take inbound calls and also make outbound calls to our internal clients related to service requests. For that reason we desire a SOSS4 with a "service minded attitude" who is ready and willing to assist our internal customers with whatever is needed. This team services clients from different parts of the world, with many being native Spanish speakers. For that reason, we desire candidates who can effectively speak, read, and understand Spanish and/or Portuguese. The MOSG team provides a variety of support functions for the field including but not limited to the review and approval of Automated Clearing House (ACH) authorization agreements, Direct to Consumer (DTC) free delivery, check disbursement, partial Automated Customer Account Transfer (ACAT) delivery, account maintenance items, wire, and journal transfer service requests. This SOSS4 role will be a Senior Associate working under minimal supervision with some degree of independence. The SOSS4 is responsible for processing work from a queue and handling critical production or escalation issues. Additionally, the SOSS4 may be asked to monitor the Expedite and International Email boxes, review and apply departmental policies and procedures, and participate in projects as needed. The ideal candidate for this position will be able to quickly adapt to changes and open to obtaining licenses for potential future promotions within the department. Please note: Middle Office Services Group department hours are 8:00am to 6:00pm, Monday through Friday. The SOSS4 will be assigned an 8-hour shift within these hours but should be available to work any department hours as needed. In addition, overtime may be necessary and could include hours before 8:00am, after 6:00pm, and/or Saturdays based on business need.
4+ years of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center
Strong attention to detail and accuracy skills
Intermediate Microsoft Office skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi tasking, and prioritizing skills
Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
Solid problem solving skills
2+ years of brokerage operations control or risk experience
1+ year of Beta experience
Bilingual speaking, reading, and writing proficiency in Portuguese/English
Knowledge and understanding of asset management function support
1+ year of call center experience
Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
Ability to quickly learn business operations and processes
Ability to identify inefficiencies, opportunities to streamline business processes, and implement change
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to supervise by distributing work and providing work direction
Ability to achieve high production and quality standards
Ability to provide strong customer service while balancing the needs of clients, shareholders, and team members
Ability to identify creative solutions to support service quality initiatives
Experience with a customer service mindset and a focus on continuous improvement
Bilingual speaking, reading, and writing proficiency in Spanish/English
Other Desired Qualifications
2+ years asset movement experience
Knowledge of Service Request workflow and/or completing tasks from a queue
1+ year experience reviewing client documentation
Ability to work additional hours as needed
Ability to work outside of regular business hours
Street Address MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo is committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists. Our goal is to employ 20,000 veterans by 2020. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance.
At Wells Fargo, you’ll find a culture that is team-oriented, collaborative, structured, and challenging. Our Veteran’s Team Member Network is made up of thousands who share an interest in veterans’ matters, and promotes greater awareness and job development within the veteran community.