Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers. As part of the Virtual Hosting Services x86 Virtual Support and Maintenance team, the System Support Analyst 5 (SSA5) primary role will be to provide technical expertise to highly complex issues and initiatives related to the support and maintenance of the Distributed System Support and Operations (DSSO) Platforms (OS and Hardware) both Virtual and Physical including the following core focus areas; vMware vRealize Suite (vRA, vROPs, vSAN, NSX) vSphere, Windows based and Linux based Servers (Red Hat SuSE), Storage Area Networks (SAN) and Network Attached Storage (NAS). Candidate will also be expected to provide guidance and leadership to technical system support initiatives including management of chronic incidents resulting in Root Cause Analysis, Preventative Actions, Pac2000 Ticket Trends for required Enterprise monitored Agent Health, and partnering with Enterprise partners to assist Level 1 and 2 support within the DSSO support teams. Preferred experience in Jira administration and Agile/Scrum Methodologies. Working as part of the x86 Virtual Support and Maintenance team, candidate will assume responsibility for splitting time between project and optimization related items along with rotational duties within a maintenance team focused on on-call and troubleshooting responsibilities. Project related tasks could be but not limited to scripting, automation, development, design and testing of the platform, product or services. They will provide assistance in identifying, evaluating and developing systems and procedures based on business need, working with Lines of Business, Core Engineering, Networking and Storage partners for alert and incident management service, change event support and execution service, chronic review for break fix service including problem diagnosis, troubleshooting repair and resolution of chronic issues impacting systems and impaired user functionality. This position will interact with team members across various Enterprise organizations as well as interact with leadership to provide technical input and make recommendations. Many of the decisions that the senior leadership team will make will be directly tied to the input that this position provides as it relates to the virtualization platform direction and strategies.
6+ years of systems support analysis experience
5+ years of experience securing server virtualization technologies such as VMWare ESX, ESXi, vCenter and KVM
5+ years of technical troubleshooting experience
5 + years of leadership experience including coaching, training, and mentoring
Experience supporting an enterprise-level environment
Ability to interact effectively at varying levels of the business and technical organizations; including management
Strong team or technical leadership experience
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of SAN (Storage Area Network)
Knowledge and understanding of network infrastructure including routers and switches
Knowledge and understanding of technology support: on call support management oversight in a 24x7 environment
Knowledge and understanding of technology support: open tickets or calls with vendors
Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
Other Desired Qualifications • Must have a positive customer service attitude and willingness to work with customers less familiar with the technology. • Occasional 2nd and 3rd shift work may be necessary. • Will be asked to carry a cell phone for afterhours support.
Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule.
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo is committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists. Our goal is to employ 20,000 veterans by 2020. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance.
At Wells Fargo, you’ll find a culture that is team-oriented, collaborative, structured, and challenging. Our Veteran’s Team Member Network is made up of thousands who share an interest in veterans’ matters, and promotes greater awareness and job development within the veteran community.