Process Engineer 2- HR Group - Business Process Management
West Des Moines, IA, USA
Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Human Resources develops and implements our "team members, candidates, and operational" strategies to support Wells Fargo's business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, team member relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice. Our foundational success is based on the ability to operate efficiently, attract, retain, develop HR team members, strengthen controls, and scale technology infrastructure. We believe that Process Excellence is made up of elements of leadership, teamwork, methods, and practices. We believe it is foundational to the repeatability of any operation, service, function or capability we utilize in the bank. When learned and embedded into a business culture, a business can transform many key attributes including quality, cost, risk and productivity. Ultimately, we want to create an environment that maximizes the talent of our team members and our knowledge of Process Excellence so that we can deliver world class solutions and services to our customer base. We are seeking an experienced professional to join us to help develop and deliver a world class Business Process Management (BPM) capability to the Wells Fargo Human Resources group. This position will lead a team of process architect, production support, process librarian and quality assurance team members in supporting Wells Fargo Human Resources BPM. Key responsibilities include: Process Improvement
Organizes, leads, and facilitates cross-LOB, enterprise-wide process design and re-engineering initiatives that will encompass an end to end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort in a matrix leadership environment
Develop improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through Wells Fargo and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact
Develops root cause analysis and business case for proposed technology, staff and structure changes, including cost estimates
Establishes standards for measuring performance against process requirements - Including the developing metrics that provide data for process management indicators for future improvement opportunities
Provide advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed results
May include the mentoring and training of less experienced team members
The sharing of lessons learned and best practices with others throughout the organization when appropriate
Partner & Collaborate
Provides assistance in the development and advancement of our common enterprise Operational and Process Excellence framework, methods, techniques, tools, training, and language. Including the development of new process improvement techniques and services
Drives business awareness of our common enterprise operational and process excellence methods, techniques, tools, etc.
Assists the development of our enterprise Operational and Process Excellence Curriculum and Training Materials
Provides assistance and leadership of our enterprise process improvement professional support services - Including the identification and managing of resources, including cross-entity members, to successfully execute projects
Provides consultation on the use of reengineering techniques to improve process performance and product quality
Works with Project Manager(s) and Sponsors to ensure Six Sigma/LEAN activities, deliverables, and tools are integrated in the project plan when appropriate
Collaborate and partner with other enterprise programs or initiatives to help advance the goals of those efforts while advancing the culture of operational excellence
Provide thought leadership in the area of process and continuous improvement, operational excellence, continuous improvement
Role will require moderate domestic business travel
Provide coaching and mentoring to project teams and LOB management in Six Sigma, LEAN, Continuous Improvement process, tools, and techniques
May provide informal 1-on-1 training and formal small to large group training facilitation, coaching, & mentoring
The preferred location(s) for this job opening are: Charlotte, NC; Chandler or Phoenix, AZ; Des Moines, IA; San Antonio, TX; Minneapolis, MN.
7+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics and/or engineering); or LEAN/Six Sigma Black belt and 5+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics or engineering)
BS/BA degree or higher in a quantitative field such as mathematics, statistics, actuarial science, engineering, or physics
Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx
Knowledge and understanding of Statistical Analysis software such as Minitab
Facilitation skills such as Helix
Change Management skills such as Prosci/ADKAR
Knowledge and understanding of Rapid Process Automation software such as Blue Prism
Financial services industry experience
Strong analytical skills with high attention to detail and accuracy
Highly refined and professional verbal and written communications
Ability to manage complex projects in a large enterprise environment
Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
Strong collaboration and partnering skills
Other Desired Qualifications
Familiarization with Agile tools like JIRA, CA Rally
Familiarity with Visio to create standard business artifacts
Knowledge and expertise in Tech system projects
Experience in business and process improvement initiatives and programs
Familiarization with Process Architecture in a large Financial organization
Understanding of reference architecture / taxonomies
Experience with enterprise capabilities & processes
Experience in Business Process Management practices
Experience in Business Process Modeling Notation
Experience in object-oriented modeling & process decomposition
Knowledge & expertise in business process modeling and central process repositories
Experience in current state process modeling, process re-engineering and future state workflow modeling
Demonstrated ability to deliver relevant information to business partners in a clear, concise format
Proven experience in developing and implementing process improvement strategies, validating positive financial results through the establishment of performance tracking capabilities
Demonstrated ability to execute process improvement methodologies with emphasis on Lean principles
Demonstrated capability to manage multiple initiatives concurrently, recognizing the significance of competing priorities
Wells Fargo Business Process Management Advanced learning level or Wells Fargo Business Process Management Advanced Knowledge Check and external LEAN/Six Sigma Black Belt within 1 year of job start date.
Ability to travel up to 10% of the time
Street Address NC-Charlotte: 11625 N Community House Road - Charlotte, NC AZ-Chandler: 2600 S Price Rd - Chandler, AZ AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX MN-Minneapolis: 550 South 4th St - Minneapolis, MN NC-Charlotte: 8740 Research Dr - Charlotte, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo is committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists. Our goal is to employ 20,000 veterans by 2020. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance.
At Wells Fargo, you’ll find a culture that is team-oriented, collaborative, structured, and challenging. Our Veteran’s Team Member Network is made up of thousands who share an interest in veterans’ matters, and promotes greater awareness and job development within the veteran community.