Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers. This position will report in to the Managed Print technology leader (EES). The team member will be responsible in partnering with technical resources from the different printing manufactures, various teams within EIT to ensure all print functionalities are functioning as appropriate. This is a key role in leading technical troubleshooting, with the goal of finding immediate resolution on escalations on print devices across the enterprise. In addition, this role will ensure enterprise vulnerabilities are addressed in accordance to required Wells Fargo governance and regulatory standards. This role will provide assistance with status reporting current fleet , process documentation, and issues with ongoing vendor technical support for the program. This position will be key to maintain and support enterprise patching and configuration conformance standards across lines of businesses and provide support on complex print technical issues. Which will encompass network set up, device functionality and configurations.
5+ years of systems support analysis experience
1+ years of experience in an environment with 150,000 or more end users
1+ years of experience leading enterprise wide implementations
Knowledge and understanding of the printing industry
2+ years of experience with the Wells Fargo Eco Solutions Managed Print Program
Knowledge and understanding of technology support: printer configuration, repairs, and maintenance
Other Desired Qualifications Strong understanding of print managements tools (Streamline NX, WebJet Admin & Markvision) Experience working with Print Manufacturers like: Ricoh, HP, LexMark
Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule.
Street Address AZ-Chandler: 2850 S Price Road - Chandler, AZ IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN NC-Charlotte: 300 S Brevard St - Charlotte, NC MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo is committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists. Our goal is to employ 20,000 veterans by 2020. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance.
At Wells Fargo, you’ll find a culture that is team-oriented, collaborative, structured, and challenging. Our Veteran’s Team Member Network is made up of thousands who share an interest in veterans’ matters, and promotes greater awareness and job development within the veteran community.