Mar 26, 2020

Systems Support Analyst 4

  • Wells Fargo
  • Minneapolis, MN, USA

Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.
Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following:
Provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported; performs migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; updates, creates and tests the business continuation plan; may coordinate project resources and provide guidance to less experienced analysts.

Required Qualifications
  • 5+ years of systems support analysis experience
  • 5+ years of experience securing server virtualization technologies such as VMWare ESX, ESXi, vCenter and KVM
  • 5+ years of technical troubleshooting experience

Desired Qualifications
  • Knowledge and understanding of SAN (Storage Area Network)
  • Knowledge and understanding of network infrastructure including routers and switches
  • 2+ years of experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript
  • Knowledge and understanding of technology support: on call support management oversight in a 24x7 environment
  • Knowledge and understanding of technology support: open tickets or calls with vendors
  • Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions

Other Desired Qualifications
  • Must have a positive customer service attitude and willingness to work with customers less familiar with the technology.
  • Occasional 2nd and 3rd shift work may be necessary.
  • Will be asked to carry a cell phone for after hours support.

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

IA-West Des Moines: Min: $71,000 Mid: $100,000
AZ-Chandler: Min: $71,000 Mid: $100,000
MN-Minneapolis: Min: $71,000 Mid: $100,000
NC-Raleigh: Min: $71,000 Mid: $100,000
NC-Raleigh: Min: $71,000 Mid: $100,000
MO-Saint Louis: Min: $71,000 Mid: $100,000


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Security Clearance

NO Security Clearance

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