Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers. The purpose of the Systems Support Analyst 2 role is to support the critical facilities in data entry of work and change requests documentation for audit and reviews through our governance team and other efforts as assigned. The key job responsibilities of the Systems Support Analyst 2 will be to:
Provide data entry for the CMMS program for Wells Fargo licensed users.
Evaluate, edit and perform data transfer from systems of record as required for change management within the specified time frame ensuring 100% accuracy with the focus on zero arbitrations.
Maintain communication between team members to ensure all parties are notified of change request status.
Update change request status in CMMS program as change request are approved in system of record notifying the field teams of all approvals prior to the start of the work window.
Close all change requests in systems of record within specified timeframe.
Audit and maintain all engineering related data within systems of record for all sites within assigned region including positions and responders, site classifications, assets and status of all Change Requests and Incident Reports ensuring all information is up-to-date and accurate.
Analyze assets and predict maintenance requirements with CMMS manager.
Provide required training for systems of record users as necessary.
Provide audit support of critical equipment required maintenance activities and any other internal/external Audit requests.
Provide ad hoc reports on all information available within systems of record for each site within assigned region.
Monitor and manage problem tickets assigned for designated region.
Monitor building work order process and new service requests, ensuring all work orders/requests are completed and closed within a timely manner.
Assist building operating managers with space management opportunities, including assistance with Tririga.
Develop maintenance strategies with local Regional Maintenance Managers and Business Initiatives Managers.
Coordinate and manage Critical Facilities Master Site Activity Tracker.
Provide support and PTO coverage for fellow SSA team as requested by leadership.
1+ year of systems support analysis experience
Ability to take on a high level of responsibility, initiative, and accountability
Ability to identify and assess issues then make sound decisions
Ability to interact with integrity and a high level of professionalism with all levels of team members and management
Strong organizational, multi-tasking, and prioritizing skills
Good verbal, written, and interpersonal communication skills
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Other Desired Qualifications
Experience in Wells Fargo systems of record is a plus
Experience in critical equipment (UPS, Generators, HVAC and electrical distribution)
2+ years of relevant work experience in data analysis and/or data managemen
Experience in data entry management and related computer software
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo is committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists. Our goal is to employ 20,000 veterans by 2020. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance.
At Wells Fargo, you’ll find a culture that is team-oriented, collaborative, structured, and challenging. Our Veteran’s Team Member Network is made up of thousands who share an interest in veterans’ matters, and promotes greater awareness and job development within the veteran community.