Mar 25, 2020

Program Manager

  • Construction Jobs Inc
  • Orlando, FL, USA

Job Description

Be involved in projects with our Central Florida/Orlando, Florida Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.   At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach and yours as a WSP employee. Come join us and help shape the future!   WSP is currently initiating a search for a Program Manager for our Orlando location.   Duties and Responsibilities:
  • Responsible for the direct oversight and management of all aspects of the contract to include the Operations Center located in Orlando and additional customer service locations in the Orlando metropolitan area.  The team is responsible for providing various operational service including contact center support, image review, back office operations, training, and more.
  • Responsible for overall management of the employees (200+), subcontractors and other staff.
  • Meet with the client regularly during the contract to discuss general progress and direction of the operation
  • Act as the designated liaison for the management of the contract, and coordinate with the management of the subconsultants to fulfill the duties and obligations of the contract including daily operations
  • Prepare and submit monthly invoices and progress reports in accordance with applicable contract and third party requirements
  Talent is the essence of meeting our client’s objectives, goals and challenges.  If this sounds like a fit for you, we’d love to have that first discussion of you joining our team. Requirements Minimum Qualifications:
  • Twenty or more years of experience in the business process outsourcing (BPO) industry, specifically within the Call/Contact Center management field with more than 100+ seats.
  • Experience in multi-channel delivery of customer service.
  • Initiate and support a process of continuous improvement within a contact center/operational service environment.
  • Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP’s Code of Conduct and related policies and procedures
  • Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies
  • This role is subject to a client mandated drug/alcohol testing policy. As such, employee may be subject to random drug/alcohol tests. A copy of the client mandated drug/alcohol testing policy will be provided during employee onboarding and is available upon applicant request.

About WSP USA   WSP USA is the U.S. operating company of one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the transportation, buildings, energy, water and environment sectors. With nearly 9,500 people in 150 offices across the U.S., we partner with our clients to help communities prosper.   WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee’s career.   At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base.  Your daily contributions to your team will be a key piece in our meeting client objectives, goals and challenges.  Are you ready to get started?    As a federal contractor and recipient of federal funds, WSP USA is a drug free workplace and Equal Opportunity Employer  - Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status     The selected candidate must be authorized to work in the United States. Relocation assistance is not available for this position. This position is contingent upon WSP being selected for a contract or program we are currently pursing.   This position is subject to and contingent upon client approval of candidates put forth for consideration by WSP.



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