Mar 25, 2020

Systems Support Analyst 4

  • Wells Fargo
  • Bengaluru, Karnataka, India

Job Description

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .

Wholesale, Wealth & Investment Management Technology

Wholesale, Wealth & Investment Management and Innovation Technology (WWIT) enables the Wholesale and Wealth & Investment Management (WIM) businesses and partners with stakeholders across the company on enabling business transformation through disruptive innovation technologies such as artificial intelligence/machine learning, quantum computing and block chain.
Wholesale Banking helps small, mid-sized, and large commercial and corporate companies succeed financially through businesses that include Commercial Banking, Commercial Real Estate, Corporate and Investment Banking, Investment Portfolio, and Wells Fargo Commercial Capital.
Wealth & Investment Management (WIM) provides a full range of personalized wealth management, investment, and retirement products and services to clients across U.S.-based businesses through WIM's sub-brands, including Abbot Downing, Wells Fargo Advisors, Wells Fargo Asset Management, Wells Fargo Institutional Retirement & Trust, Wells Fargo Investment Institute, and Wells Fargo Private Bank

About the Role

Individual contributor responsible for managing CRM Application must have good background in production support area ( L1/L2 ) and technically excelled in .NET (Support ) technologies and SFDC Application.

Job Responsibilities
  • Proactive monitoring of all CRM application in production environment along with infrastructure management. Must have good knowledge in .Net Application support.
  • Serve as system administrator for the production environment.
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Record and track incident, send out incident communication to stake holders, maintain data hygiene and capture all relevant data on the incident ticket, SLA compliance
  • Solid understanding of Service Level Agreement, awareness of the production environment/application being supported
  • Report production issues/bugs and help in replication of the issues
  • Identify gaps in production monitoring and work towards addressing them
  • Work to contribute and improve the End User experience.
  • Contribute towards application stability, identify incident patterns, report vulnerability in production environment and need to work on patching.
  • Participate in BCP/DR, patching and upgrades related to application/database servers
  • Train new and existing team member on technical and functional aspects
  • Ability to manage incident calls and participate on RCA discussions
  • Capable of cross-train and cross learn multiple functions.

Market Skills and Certifications

Essential Qualifications
  • Minimum six years of working experience as .NET production support analyst.
  • Must have hands-on experience in working with VBA for Excel
  • Good to have experience of C# and .NET development platform.
  • Working knowledge of SQL Databases including writing queries & basic network configuration
  • Basic knowledge about VSTO Add-ins
  • Basic knowledge about MS Azure
  • Knowledge of troubleshooting tools and techniques related to networks
    and systems i. e. remote access tools, Windows Support tools, connectivity
    tests, etc.
  • Strong understanding of IT Service Management - Incident/Problem Management, Change/Release Management.
  • Should have excellent communication skills (to be part of support calls)
  • Good to have knowledge in Splunk/App Dynamics or any other Monitoring tools.

Support Hours *: 6:30 AM to 3:30 PM or 1:30 PM to 10:30 PM
Shift times are subjected to change based on Manger requirement & Daylight savings and org policies/procedure.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Security Clearance

NO Security Clearance

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