Job Summary: Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer-focused individuals, able to communicate effectively and display a professional and positive demeanor. Works on straight forward tasks using established procedures.
Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team - make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities
Core Responsibilities: - Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services. - Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer. - Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale. - Educates customers on the Company products, services, and experience leveraging job aids and support materials as needed. - Establishes rapport and promotes relationships by providing a unique positive experience for each customer through personalizing sales interaction. - Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates. - Exercises sound judgment within the scope of empowerment, and acts in the best interest of both the customer and company. - Demonstrates proficient use of soft skills, including active listening, problem solving, and responding appropriately. - Maintains expected performance levels in a dynamic and highly competitive environment. - Articulates the Company's competitive advantage while advocating for our products, services, and packages. - Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a great customer experience. - Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture required information to complete a sale. - Acts as a team player committed to growth and development. - Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner. - Consistently follows critical sales processes to ensure a great customer experience. - Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned.
Job Specification: - High School or Equivalent - - - Generally requires 0-2 years related experience.