Mar 24, 2020

Account Representative

  • Tekni-Plex
  • Winston-Salem, NC, USA
Customer Service

Job Description

Business Unit: Liners

Department:

Who is Tekni-Plex?                

We are a 50-year global leader in advanced plastic and rubber polymer technology, Tekni-Plex engineers solutions to meet customer needs in critical applications that touch every aspect of life, from medical devices used in operating rooms and hospitals, to food packaging in your kitchen.

Why Work for us?

With Company Values like Innovation, Integrity and Trust and Employee Fulfillment, Tekni-Plex offers every employee around the world the opportunity to stretch, grow and succeed every day. Our employees are challenged to bring new ideas to the table, jump in and get involved and make an impact. Tekni-Plex has a proud history and a compelling future. Behind every great Tekni-Plex product is a team of dedicated employees who are truly making a difference for our customers and who are Tekni Proud!

What is the position where you can add value?

We are hiring for a 1st shift Account Representative II for our Tri-Seal Division within Tekni-Plex. In this role, the Account Rep serves as the primary business contact for the customer and, along with the Business Manager, is responsible for the customer’s satisfaction.  The account representative is expected to provide support to the customer with purchasing, reporting, quoting, pricing and shipping.  This position acts as a liaison between the customer, sales, production planning and manufacturing. 

Essential Functions

  • Receive and process customer purchase orders. Enter and plan sales orders to translate the customer requirements into production requirements which are forwarded to production scheduling. 
  • Process change orders, trial orders, remake orders and rework orders to comply with customer needs.
  • Inform Business Manager of any significant changes or issues with a customer account or specific orders.
  • Work closely with the manufacturing and planning teams to ensure that customer orders are moving through the system as needed and that customer requirements/ship dates are met.
  • Ensure that all purchase orders have accurate pricing and if not, collaborate with the business manager to resolve any discrepancies, processing only those POs that have correct pricing.
  • Maintain order status reports, as needed, for tracking and managing customer orders and inventories until such time that shipment is made.
  • Develop and manage customer specific forecasts, inventory models and stocking programs to ensure that we can provide product to meet the customer requirements. Maintain and manage any finished goods safety stock requirements through the forecast and sales orders.  
  • Manage customer specific inventory programs to ensure that the customer remains in compliance with the terms of the program.
  • Process and execute shipments.
  • Create and distribute all documentation for domestic and export shipments.
  • Create and distribute all invoices, ensuring the accuracy of quantities and pricing before updating.
  • Create and distribute credit notes as needed.
  • Process new artwork by initiating the creation of a new finished goods number, entering product specifications as supplied by the customer and forwarding the artwork to graphics for the creation of keys or color swatches. Coordinate the customer approval of the keys or color swatches.
  • Assist the Business Manager to coordinate customer visits for press side approvals.
  • Ensure that packing specifications are accurate and current.
  • Ensure that all customer specific instructions are accurate and current.
  • Respond to customer inquiries in a timely manner.
  • Initiate, monitor and/or process customer complaints, forwarding samples to QA and managing communication of return authorizations and RC/CA with the customer.
  • Work with the credit and collection team in the collection of past due invoices as requested. Place shipments on hold if directed by finance.
  • Visit customer facilities 1-2 times per year. Some overnight travel by various modes of transportation including airplane, train or automobile as deemed appropriate.
  • Provide insight and advice to senior management concerning decisions and prioritization needs which arise during the course of the sales and order fulfillment process.
  • Ability to work extended hours if needed.

Qualifications/Education/Experience

  • Two-four years of college / college degree preferred. Business/related field preferred or equivalent packaging experience accepted.
  • At least 5 years of customer service experience in the manufacturing industry preferred.
  • Demonstrated work ethics that operates with flexibility and approaches opportunities with an open mind, and orientation towards results, a solid business perspective and a sense of urgency and ownership of the solution.
  • Demonstrated high degree of interpersonal skills to effectively interact with all levels of customers, company employees and management.
  • Strong computer skills and working knowledge of Microsoft Office (especially Excel and Word).
  • Must have good organizational skills and be able to multi-task with minimal direction and supervision.
  • Must have a basic understanding of the converting industry, including terminology, technology and business practices.
  • Must have a basic understanding of our processes and capabilities.
  • General knowledge of art work and color separations for communication with customers.
  • Knowledge of international trade requirements for export customers.
  • Must have excellent verbal and written communication skills.

Language Skills

Ability to respond to common inquiries or complaints from customers.  Ability to effectively present information to top management.  Ability to read, analyze and interpret common financial reports. 

Mathematical Skills

Ability to compute rate, ratio and percent and to interpret bar graphs.  Ability to calculate figures and amounts such as proportions and percentages.  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Skills

Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit.  The employee is occasionally required to stand; walk; use hands & fingers; talk and hear.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

Work Environment:

The noise level in the work environment is usually moderate. 

 

The essential duties, physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  If possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where it may not cause undue hardship or safety risks to the company and/or the employee.

Tekni-Plex Rewards:

At Tekni-Plex, we value all of our people across the globe.  We strive to provide a work environment that leads to your professional fulfillment.  Since fulfillment means something different to everyone, the rewards that Tekni-Plex provides globally are appropriately diverse and suited to help you perform your best inside and outside the company.  Our rewards programs include:

We offer a full complement of valuable Health, Wellness, and Welfare benefits which include:

  • Medical, Dental, and Vision
  • Life and Disability
  • 401(k) and Match
  • Wellness Program including EAP
  • Pay for Performance philosophy

If you'd like more information about your EEO rights as an applicant under the law, please click on the following document names to download the files for review:  EEO is the Law  & EEO is the Law Supplement.

 

Tekni-Plex is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, genetic information, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

 

Tekni-Plex is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, genetic information, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

If you'd like more information about your EEO rights as an applicant under the law, please click on the following document names to download the files for review:  EEO is the Law  & EEO is the Law Supplement .

CALIFORNIA APPLICANTS

By submitting my application for this job, I acknowledge that I have received, read, and understood the Privacy Notice located at https://www.tekni-plex.com/careers/ccpa-notice/ and the information contained therein.

Job Requirements

Qualifications/Education/Experience

  • Two-four years of college / college degree preferred. Business/related field preferred or equivalent packaging experience accepted.
  • At least 5 years of customer service experience in the manufacturing industry preferred.
  • Demonstrated work ethics that operates with flexibility and approaches opportunities with an open mind, and orientation towards results, a solid business perspective and a sense of urgency and ownership of the solution.
  • Demonstrated high degree of interpersonal skills to effectively interact with all levels of customers, company employees and management.
  • Strong computer skills and working knowledge of Microsoft Office (especially Excel and Word).
  • Must have good organizational skills and be able to multi-task with minimal direction and supervision.
  • Must have a basic understanding of the converting industry, including terminology, technology and business practices.
  • Must have a basic understanding of our processes and capabilities.
  • General knowledge of art work and color separations for communication with customers.
  • Knowledge of international trade requirements for export customers.
  • Must have excellent verbal and written communication skills.

Language Skills

Ability to respond to common inquiries or complaints from customers.  Ability to effectively present information to top management.  Ability to read, analyze and interpret common financial reports. 

Mathematical Skills

Ability to compute rate, ratio and percent and to interpret bar graphs.  Ability to calculate figures and amounts such as proportions and percentages.  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Skills

Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit.  The employee is occasionally required to stand; walk; use hands & fingers; talk and hear.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

Work Environment:

The noise level in the work environment is usually moderate. 

 

The essential duties, physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  If possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where it may not cause undue hardship or safety risks to the company and/or the employee.

Tekni-Plex Rewards:

At Tekni-Plex, we value all of our people across the globe.  We strive to provide a work environment that leads to your professional fulfillment.  Since fulfillment means something different to everyone, the rewards that Tekni-Plex provides globally are appropriately diverse and suited to help you perform your best inside and outside the company.  Our rewards programs include:

We offer a full complement of valuable Health, Wellness, and Welfare benefits which include:

  • Medical, Dental, and Vision
  • Life and Disability
  • 401(k) and Match
  • Wellness Program including EAP
  • Pay for Performance philosophy

If you'd like more information about your EEO rights as an applicant under the law, please click on the following document names to download the files for review:  EEO is the Law  & EEO is the Law Supplement.

 

Tekni-Plex is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, genetic information, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.


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