About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
Manage the daily operation of a small to medium size of Customer Care Unit in Correspondent Banking Operations.
Liaise and develop a strong connection with other operation teams and representative offices to provide timely response to local and offshore customers on payment transaction related enquiry.
Independently manage production initiatives and projects that require coordination of resources, budgets and deadlines.
Responsible for successful implementation of new operating / control policies, and ensure full compliance with the Bank's policies, legal and regulatory requirement.
Safeguard the Bank free from operational risks and review the control check-point at each processing workflow.
Streamline daily processing workflow, revise and update the procedure manuals.
Responsible for the recruitment & selection, training & development, performance management, and talent management for the team members.
Prepare MIS reports accurately on a timely basis
Market Skills and Certifications
Bachelor degree or above, preferable in banking, finance or other related disciplines
Minimum 5 years' experience in managing remittance or bills operations
Excellent communication skills in both spoken and written English. Fluency in spoken Mandarin is a plus
Strong analytical skills and customer service mindset to provide solution in a tactful manner
Demonstrated leadership and interpersonal skills in motivating teamwork within the department and with working partners
Flexible to work on shift (12 pm - 9 pm) and able to report duty on HK public holidays
Able to work under typhoon and black rainstorm situation
Leadership Expectations at Wells Fargo As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo is committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists. Our goal is to employ 20,000 veterans by 2020. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance.
At Wells Fargo, you’ll find a culture that is team-oriented, collaborative, structured, and challenging. Our Veteran’s Team Member Network is made up of thousands who share an interest in veterans’ matters, and promotes greater awareness and job development within the veteran community.