Mar 07, 2020

Associate Director Learning, Payer / Key Account Management

  • Professional Diversity Network
  • Weston, MA 02493, USA
Full-Time Sales

Job Description


Job Description

The Learning Partner (LP) applies their learning expertise and business knowledge to develop and deploy a learning strategy which drives performance and measurable business outcomes across the various account management roles, including key account management and market access & reimbursement.

The LP builds and sustains relationships with key stakeholders (e.g. MA&R Leadership Team, US Neurology & Rare Disease Leadership Teams, Key Account Management Leadership Team, etc.), serving as a true partner to the business; conducts performance analyses and root cause analyses, communicates insights, and selects appropriate solutions (learning or otherwise) to achieve critical performance goals. The LP evaluates results against organizational goals, adapting and refining learning plans, as needed.

The LP will be responsible for developing the short and long-term learning strategy, tactical plan, and resource model to effectively support the onboarding, knowledge/ skill development, deployment and ongoing training of the current and field force teams.

The LP will partner with key internal stakeholders to understand the timing of future potential product commercialization plans. The LP will work with the US Commercial Learning Team and the Global Product Teams to develop the learning plan to support the go to market model, across all field roles, to enable a successful product launch.

Key responsibilities:

*Cultivate deep business knowledge and partnerships to inform the development of the learning strategy in support of near and long team needs of account management field teams.

*Design, develop, and implement cohesive, scalable and sustained learning programs which increase the skills, knowledge and performance of field account management teams. This includes all new hire training, ongoing and advanced training, product launches, national, divisional, and regional meetings, distance learning programs, instructor-led programs, and other identified training opportunities and methodologies.

*Partner with Global Learning and OE functions to ensure effective manager training, leadership and other development strategies and timelines.

*Ensures ongoing training and development meets current field needs and is delivered effectively using adult learning principles, instructional design principles, and by conducting needs analysis to create critical programs. Drives professional skills development of Commercial team members which are aligned to their competencies

*Work closely with other sales training team members and field trainers to achieve departmental goals and objectives.

*Assess learning needs and devise flexible, scalable solutions to create demonstrable business impact. Measure and report results and adapt as necessary

* Partner with subject matter experts and resources, both internally and externally, to implement and deploy learning solutions

*Potential to manage one or more associate directors / senior training managers.

*Provide administrative oversight, manage budgets and timelines and ensure adherence to all relevant policies and SOPs


*3 - 5 years training experience in industry; Adult learning experience preferred

*7 - 10 years selling / commercial experience in industry with demonstrated success, payer or key account management experience preferred.

*Proven successful experience in leading others

*Launch experience, working as part of co-promote preferred

*Strong executive presence and presentation skills to interact appropriately with all levels of the organization.

*Proven experience fostering teamwork and collaboration, promotes teamwork within and across groups.

*Demonstrated ability to influence others and accomplish goals within a matrixed environment.

*Understands and implements change strategy; helps leadership navigate change and achieve sustainable performance.

*Results oriented with excellent decision-making skills.

*Ability to build short- and long-term learning strategies that align to business imperatives

Bachelor's degree required

Additional Information

All your information will be kept confidential according to EEO guidelines.



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