The Stakeholder and Community Engagement Analyst is part of the Global Business Development team, a sub-team of the Development and Communications Department that focuses on building out sustainable global strategies and increasing revenue streams that will further Room to Read’s goals. The Stakeholder and Community Engagement team contributes to the organization’s fundraising and brand awareness efforts by leading experiential and dynamic engagement opportunities that connect donors and other strategic partners with Room to Read’s mission, programs and operations, and increase funds raised for the organization. It also focuses on building and supporting Room to Read’s vast network of global chapters, volunteers, and corporate employee groups.
This position reports to the Associate Manager, Stakeholder and Community Engagement and is responsible for supporting the administrative and core activities of the Stakeholder and Community Engagement team. This is a full-time position based in Room to Read’s San Francisco office.
Duties & Responsibilities:
Support the Stakeholder and Community Engagement team by performing administrative functions, including filing expense reports, coordinating and managing travel arrangements, and attending to ad-hoc needs.
Provide superior customer service to stakeholders and supporters through the management of inboxes and phone lines.
Oversee the maintenance of data, systems, tools and resources supported through various online platforms including database record management (NGOC), marketing communications (Marketing Cloud), website development (Umbraco), campaign and event management (Classy), photo and form management (Google & Jotform), and content management (SharePoint) for all activities related to field visits, journeys, chapters, and corporate employee engagement. Take initiative to recommend improvements.
Manage standard and custom reporting on stakeholder and community engagement activities and disseminate information to relevant team members on regular basis.
Organize team meetings and cross-team/departmental meetings. Duties include managing agendas and attendee lists, and sending out post-meeting notes and follow-up items.
Create, implement and manage process for team and project performance status update reports.
Manage onboarding process and materials for the Stakeholder and Community Engagement team. Conduct trainings for new and existing staff throughout the organization.
Provide administrative support to the Director of Global Business Development as needed.
Chapter Engagement (25%)
Manage Room to Read’s Chapter and Students Helping Students (SHS) Facebook groups for sharing updates, answering inquires, and connecting members.
Create, maintain and distribute chapter resources. Support the build out of new initiatives to increase the success and effectiveness of the chapter network.
Onboard and set up the necessary infrastructure for new chapters and chapter leaders.
Manage accurate chapter webpages and Classy chapter pages.
Oversee the promotion of chapter events on Room to Read’s website.
Oversee and recommend improvements to gift coding processes to ensure all chapter donations are properly marked in the database and on chapter webpages. Provide timely communications to chapters on the status of their gifts.
Recommend, contextualize and administer global and market-specific campaigns and communications to maximize chapter engagement.
Collect and edit success stories from chapters and Students Helping Students clubs to refresh content on web pages and share on social media.
Field Visits & Journeys (25%)
Set up field visits - for various types of stakeholders including individuals, corporations, chapter leaders and media. Provide clear, timely and engaging direct correspondence with Room to Read country offices, development market offices, and visitors.
Manage administrative functions related to donor Journeys (group travel). Duties include invitation creation and tracking, the collection and tracking of participant information, invoicing, coordinating logistics, and developing appealing and relevant materials for preparing trip leaders and participants.
In collaboration with the Content Marketing team, seek and recommend creative content from stakeholders to share their Room to Read travel experience with the wider community of supporters through written content, photos and social media posts. Facilitate staff’s ability to contribute new communications content while supporting stakeholder trips.
Oversee the process for collecting, verifying, distributing and maintaining annual school calendars.
Corporate Employee Engagement (10%)
Support activities related to peer-to-peer fundraising campaigns, other relevant corporate employee fundraising events, and workplace giving/associated matching gifts solutions.
Manage the collection and tracking of information on volunteer opportunities for corporate employees. Support with the coordination of volunteer activities.
Professional work experience performing administrative and communications functions
Organizational, administrative and interpersonal skills, detail oriented
Strong writing and communications skills
Strong word processing, PowerPoint design, and spreadsheet experience
Interest in database management
Prior success working closely and building relationships with diverse groups of people
Ability and desire to travel internationally
Effectiveness in working or volunteering in a non-profit organization that is focused on maintaining high quality work and low overhead
Prior experience in a fast-paced, growth-oriented global or regional organization
Ability to juggle multiple priorities simultaneously and take initiative
Legally eligible to work in the United States; no sponsorship provided
Experience working in databases
Experience working with collaboration tools (Microsoft Teams, OneNote)
Room to Read offers a competitive salary with excellent benefits. Benefits include health, dental, vision, long-term disability insurance, life insurance, commuter benefits and a 401K match. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, fun, and rapidly growing organization that is changing transforming the lives of millions of children in developing countries by focusing on literacy and gender equality in education.
To be successful at Room to Read, you will also:
Have passion for our mission and a strong desire to impact a dynamic nonprofit organization
Be a proactive and innovative thinker who achieves results and creates positive change
Have a very high level of personal and professional integrity and trustworthiness
Embrace diversity and a commitment to collaboration
Thrive in a fast-paced and fun environment
Room to Read is proud to be an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. EOE/M/F/Vet/Disabled
Room to Read is a global organization transforming the lives of millions of children in low-income countries by focusing on literacy and gender equality in education. Founded in 2000 on the belief that World Change Starts with Educated Children®, our innovative model focuses on deep, systemic transformation within schools in low-income countries during two time periods which are most critical in a child’s schooling: early primary school for literacy acquisition and secondary school for girls’ education. We work in collaboration with local communities, partner organizations and governments to develop literacy skills and a habit of reading among primary school children and ensure girls can complete secondary school with the skills necessary to negotiate key life decisions. By focusing on the quality of education provided within the communities and ensuring these outcomes are measured, we have created a model that can be replicated, localized and sustained by governments. Room to Read has benefited 10 million children across 17,000 communities in Bangladesh, Cambodia, India, Laos, Nepal, South Africa, Sri Lanka, Tanzania, Vietnam and Zambia, and aims to reach 15 million children by 2020.