Feb 21, 2020

Website Client Services Liaison

  • Acumen LLC
  • Burlingame, CA 94010, United States
Full-Time Other

Job Description

Provide client services to website users from various organizations, educational institutions, and government agencies for multiple projects related to health care policy.

These responsibilities include (but are not limited to):

  • Organizing and managing communications with website users
  • Answering Acumen help lines and emails for client support services
  • Producing, distributing and updating website support documentation
  • Coordinate general and project-specific website requests and address other website support needs such as security compliance and internal documentation
  • Collaborate with a dynamic team of software developers, statistical programmers and project coordinators to ensure the effective maintenance and development of websites
  • Provide administrative and operational support to internal research and support teams

Job Requirements:

Required Skills

  • Bachelor's degree required
  • Excellent organizational and communication skills
  • Ability to multitask and work independently as well as part of a team
  • Demonstrated success in addressing diverse client needs
  • Ability to adapt to dynamic work processes
  • Calm and professional demeanor to promote client relations
  • Previous administrative experience strongly preferred
  • Strong knowledge of Microsoft Office Suite preferred

No previous experience or knowledge of public policy required; Acumen provides all relevant training. This is a full-time position with employee benefits. 

Please include a cover letter, resume, writing sample, transcript and salary requirement. Incomplete applications will not be considered.

Due to the sensitive nature of much of our work, all Acumen employees must undergo a background check. Your employment will be contingent upon your completing, and Acumen reviewing to its satisfaction, your mandatory background check. Employees who work with particularly sensitive information may be asked to undergo additional background checks after starting work.

Acumen, LLC is an equal opportunity employer. 





Security Clearance

NO Security Clearance

Apply Now