Senior Process Innovator (Lean Six Sigma Black Belt)
Professional Diversity Network
Hartford, CT, USA
Description: Senior Process Innovators will work closely with business, operations, and technology leaders across the company to own and deliver on critical transformations that drive productivity improvements, cost reductions and customer and member experience improvement. Looking for strong analytical skills, Lean and/or Six Sigma background, ability to travel ~25%, Change Management experience, coaching skills and have strong teamwork & collaboration.
Drive and guide the development & execution of key improvement projects, initiatives and programs
Accountable for: planning, scoping, delivering business results and ongoing client relationship management and satisfaction for large value initiatives or multiple smaller initiatives. Shares joint accountability, with business partners, for project/program/initiatives return on investment as measured by quantifiable improvements in business performance.
Assists business in conducting thorough business case and external customer value analysis to determine selection, prioritization positioning and approach for broadest range of potential solutions (e.g. outsourcing, process improvements, technology solutions)
Partner with their Manager to:
Ensure problems to be solved are fully defined to a level that will allow impact to be assessed prior to significant resource consumption.
Drive engagement with business owners and builds optimal influential relationships to achieve results and deliverables.
Identify program risks and develop interventions and working sessions as needed.
Communicate compelling and concise results and methodologies to inspire business partners to initiate organic improvement initiatives to help them achieve targets.
Collaborates with the team to identify and resolve project-related issues, and call out issues and risks as necessary
Lead change management planning and execution for projects/programs. Ensures effective, accurate, and timely communication of information to meet the needs of identified partners.
Utilizes negotiation, facilitation, meeting management, and conflict resolution skills to enhance cross-functional team performance.
Facilitate project post-mortems with all key partners and identify key areas for process improvements.
For Business System engagements: Support, facilitate and/or sustain deployment of standard work and foundational Lean elements, Continuous Improvement initiatives, root cause problem solving, skill building within client area to meet minimum standards and communications with leadership to influence and drive change. May act as sustainability agent dedicated to driving sustainability of Continuous Improvements. Assist in development and execution of strategies to build and increase leadership support for change.
10+ years' experience with several of the following methodologies: CI project execution, business process consulting, Continuous Improvement Coaching, lean management consulting, financial strategic analysis, strategic business planning.
Proven ability to influence at senior levels of an organization as well as mid-level leadership to drive project/program success
Proven track record in driving workstreams in an enterprise-wide and/or cross-functional large-scale improvement initiatives with high degree of complexity using Lean and/or Six Sigma methodologies.
Proven Critical Thinker who can pull pieces together to identify key themes that drive wholistic solutions to complicated problems
Experience organizing cross-functional large-scale initiatives with a high degree of complexity. Ability to work collaboratively across many teams, prioritize demands from those teams, synthesize information received and generate meaningful conclusions
Excellent communication and relationship management skills. Express thoughts in an organized and articulate manner. Listen very effectively and build a climate of trust and respect. Excellent presentation skills, both written and verbal
Ability to conceive innovative ideas or solutions to meet client's requirements.
Knowledge and demonstrated understanding of tools and methodologies such as A3 Development and Management, Process Flow Mapping, Value Stream Mapping, Standard Work, Kaizen/Continuous Improvement
Lean / Six Sigma Black Belt certification and experience is Required
Additional Job Information:
Critical analytical thinking
Mastery at Problem Solving
Understanding how to equate impact to results
Project Management skills
Relationship and change management skills.
Organizational and Time Management skills.
Oral and written communication/presentation skills
Potential Telework Position: Yes Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.