As a Technical Account Manager (TAM) you will establish yourself as a trusted advisor to strategic MathWorks customers. Utilizing your technical expertise and by gaining a deep understanding of the customer's workflows and business initiatives your goal is to be a change agent helping the customer realize the improved business impact of using MathWorks solutions.
Your industry knowledge and technical insights will enable you to align MathWorks solutions with our customers programs. Your business and program management skills will allow you to build a team to execute your strategy and ensure our customers success. Their success will allow you to provide technical leadership and establish trusting long term relationships with the customer. You will also provide guidance on best practices, direction on workflow improvements, and connections to other MathWorks support teams.
Travel can be expected between 15-30%, generally throughout North America. At least 50% of the time will be spent interacting with the customer either onsite or remotely.
Serve as the initial point of contact for all business-critical customer projects
Build and maintain long term relationships with customer decision makers and end users
Understand the customer's business critical projects and their unique workflows
Champion MathWorks solution which align with customers projects and workflows
Advocate internally on behalf of the customer to ensure their needs are understood for future product direction
Seek out new business opportunities and communicate them to the sales team
Scope technical projects and coordinate resources to execute the project
Direct experience with MathWorks tools deployed in a production workflow
Strong desire to work directly with customers and have affinity to business development
Able to extract the technical challenges and their business impact
Capable of working with others to arrive at a consensus and compromise
Previously influenced internal development processes and decisions
Able to adjust communication style for executives and end users
A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree) is required.
The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.MathWorks participates in E-Verify. View the E-Verify posters here.