Feb 15, 2020

UX Strategy and Design Digital Director

  • Professional Diversity Network
  • Boston, MA, USA
Full-Time Retail

Job Description

CVS Health

Job Description
CVS Health, a Fortune 8 company is hiring a dynamic leader to join our digital design UX team. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers' lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

The Director, UX Strategy & Design is a proven leader of creative UX teams, who designs impactful digital experiences. This position calls for an inspiring leader with a collaborative spirit and the ability to strategize and supervise creative and innovative solutions through design-thinking philosophy. The right candidate has led and developed a team, is comfortable envisioning experiences, and has strong communication skills.


* Building a high performing team by selecting the best talent with a range of diverse backgrounds and experiences and giving team members responsibility and accountability, stepping back and allowing them to do their work
* Reallocating people and resources appropriately to deliver on priorities under tight deadlines; responsible for managing a large team of web and mobile UX employees and contractors
* Ensuring UX team meets agreed upon milestones, mitigating risk and maximizing process efficiency
* Identifying, mentoring, and developing UX talent to empower the team to stay informed of changes in the industry, constantly learn and grow as designers

* Creates plans that align the people, culture, communications and processes needed to take action and make decisions
* Identifies potential risks and subsequent mitigation strategies when developing plans
* Keep focused on long-term, strategic goals while executing against short-term objectives

* Provide UX thought-leadership with a focus on converting strong conceptual thinking to impactful experiences
* Work with peers and partners to contribute concepts to product strategy, develop user journeys, and influence decision-making as it relates to defining impactful experiences
* Ensure that UX designs and interactions are accurately developed in final product for optimal effect and support of user goals
* Embody best-in-class UX thinking, unending curiosity and creative energy to achieve great outcomes and superior omnichannel experiences


* Gain insights into customer behavior and digital properties' analytics to help drive product enhancements
* Leverage usability testing and other modes of user feedback and measurement to create better and more impactful experiences

Must have ability to travel based on home base location.

Required Qualifications
10 years experience in designing customer centered experiences
5 years experience in a UX/design leadership position, managing a UX team

Preferred Qualifications
Digital experience within a healthcare or insurance organization
10 years experience in designing patient-centered experiences
2 years experience in budgets
Knowledge of Sketch and InVision
Bachelors degree in Graphic Design, Information Design, Interaction Design, Product Design, Human Factors or similar degree.

High School Diploma or GED

Business Overview
It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.rj6_W1DHu_I_K



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