Feb 14, 2020

Customer Operations Representative II

  • TransUnion
  • Austin, TX, USA
Full-Time Accounting Customer Service Finance Information Technology (IT) Management Program Management Sales

Job Description

What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:
  • Intermediate experience with Microsoft Word, PowerPoint, Excel, and Outlook, and the ability to type at least 50 wpm and 10 key
  • The drive to continuously improve customer relationships, provide superior customer service, and the determination to not only identify and address revenue impacting issues but also the ability to come up with a plan of action for resolution
  • A positive attitude, excellent communication skills (verbal and written), and the ability to put the interest of the team before individual interests
  • Previous experience with customer retention, handling multiple tasks/projects, meeting deadlines on deliverables, providing an amazing customer experience (via email and phone), collaborating with multiple teams, and maintaining spreadsheets
  • Associates or Bachelor's Degree or equivalent experience.

We'd love to see:
  • Advanced experience in Microsoft Excel and experience with SalesForce
  • Experience in Analyzing Data, Problem Solving, and handling unique or difficult customer situations
  • 1+ year(s) working in an office setting or job environment where productivity is based on customer results.

Impact You'll Make:
  • In the first 90 days, the associate will complete a training program that will prepare the associate for their day to day responsibilities. After completion of training, the associate will create a workflow plan to ensure that all deliverables are being met, and will introduce themselves to key players at their assigned hospital systems to begin building meaningful relationships.
  • Beyond 90 days, the associate will execute their workflow plan and begin conducting customer behavior analysis in order to complete quality review reports that will pinpoint any areas of improvement for reporting and revenue for their assigned customers. In addition, the associate will identify opportunities for increased customer satisfaction so that our customers receive a superior customer service experience.

As a key contributor to TransUnion's coverage discovery product, we are the voice of the customer and we strategize to help the customer get more value from our services through meaningful discussions and detailed analysis of customer behavior. Our goal is to deliver a solid coverage discovery product that our customers can use to easily work, bill and receive compensation from insurance providers on patient accounts that would have otherwise been written off to bad debt or charity if it were not for their efforts from working with our product. This role positively impacts customers by helping them achieve a healthier bottom line through effective use of our product, and providing exceptional service when personal contact is required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Rep II, Business Operations

Security Clearance

NO Security Clearance

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