Feb 14, 2020

Technical Support Specialist

  • Western Peterbilt GWP
  • Federal Way, WA, USA
Full-Time Information Technology (IT)

Job Description

Western Peterbilt is hiring a Technical Support Specialist who will provide service, support, and technical advice to system users. The Technical Support Specialist will be expected to exercise independent judgment and discretion in the triage of issues and requests of significance while providing high quality end user IT services to all employees, partners, and customers, delivering an excellent customer service experience. In addition, this role is responsible for installations, modifications and general support of computer hardware and software systems, applications and environments.

Minimum Job Qualifications
Two (2) years of IT customer service experience.
Basic knowledge of Internet Explorer, Microsoft OS from Windows XP to Windows 10, basic UNIX, and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals.
Basic knowledge of monitoring software and call tracking systems.
Intermediate knowledge of MS Office, Outlook, Outlook Web access, and SharePoint
Intermediate knowledge of Cisco or Meraki switches
Familiar with ITIL
Basic knowledge of virtual computing environments (VMware, Citrix).
Basic knowledge of Network Infrastructure, LAN/WAN Web Technologies, applications and remote access, VPN.
Basic knowledge of remote control tools to remotely resolve customer issues.
Basic knowledge of mobile device administration
Basic knowledge of ACD, application interface engines, database structure and logic, report-writing tools.
Clearly document ticket progress and ticket closure details using standard PH&S toolset.
Basic knowledge of Knowledge management tools.

Desired Job Qualifications
Undergraduate degree in Computer Science, Electrical Engineering, Information Systems or related discipline
Advanced knowledge of smart phones, and tablets.
Strong organization and communication skills
Strong customer service skills: in person, remotely, and via phone
Ability to solve complex IT problems in a timely manner
Ability to gather and analyze information skillfully
Access to personal transportation - moderate local travel required

APPLY at https://chp.tbe.taleo.net/chp02/ats/careers/requisition.jsp?org=WESTERNPETERBILT&cws=1&rid=1902

Click on "Apply for this Position" button located below the job description. You will be able to attach your resume at the end of the application process. The application link will be removed from our website when we are no longer accepting resumes/applications for this position. Thank you for considering GWP for employment.

About Us
Western Peterbilt, Western Truck Parts and Equipment Co., and Western Truck Center operate the largest network of Class 8 and Medium Duty truck dealerships representing both Peterbilt and Volvo/Mack in the Pacific Northwest, with 24 locations in Washington, Oregon, Alaska and Northern California. We are a growth company with the resources to successfully expand our operations and customer base with a high quality team of employees.

We offer a very competitive benefits package including medical, dental, vision, long-term disability, life insurance and 401(k), as well as paid vacation and sick leave.

Mental Capability Requirements
Ability to understand, remember, and communicate routine, factual information
Ability to organize and prioritize own work schedule on short-term basis (longer than one month)
Reasoning and Decision Making
Exercising independent judgment and discretion
Ability to make decisions which have moderate impact on immediate work unit
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly
Ability to compute, analyze, and interpret numerical data for reporting purposes

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer

GWP Holdings, LLC is the parent company of two subsidiary companies, Western Peterbilt, LLC and Western Truck Parts and Equipment Company, LLC.

Western Peterbilt and Western Truck Parts are equal opportunity employers that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Western Peterbilt and Western Truck Parts does not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer, and encourage minorities, women, individuals with disabilities and veterans to join our team.

Please notify our receptionist if you need any accommodation or assistance with any part of our process by calling 1-800-255-7383



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