Jan 31, 2020

Customer Service Advisor

  • Wileyed Solutions
  • 44 Aldwick Rd, Bognor Regis PO21 2PN, UK
Full-Time Customer Service

Job Description

Wiley is a provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners. The company's headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Wiley is a provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners. The company's headquarters is located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Customer Service Advisor- Bognor, U.K.

The Role:

To carry out all aspects of Customer Service, by interacting with Customers, Reps and Colleagues via telephone/emails/fax and post, to provide and process information in response to customer requests by working under minimum supervision and always providing a high level of customer service.

The Responsibilities:
  • Order Entry- Orders/quotes/pro-forma's should be processed accurately (Reading and following given instructions carefully) and within requested SLA
  • Process orders
  • Process quotes/pro-formas
  • Cancellations of Orders
  • General Claims
  • Order Chasers
  • Back-order Amendments
  • After thorough investigation, raise relevant credit, ensuring correct credit type is used in line with current SOXA regulations
  • P rocees and maintain continuation orders
  • Create accounts for new customers
  • Amend customer details when informed
  • May assist with the training of new members to the Team by demonstrating processes & procedures on all systems used by EMEA Customer Service. This to predominantly include, UK CORE, ServiceCloud, telephone procedures.
The Requirements:
  • Prior Customer Service Experience
  • Data Input/processing
  • Customer Service
  • Keyboard skills

  • Microsoft Office
Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.

Security Clearance

NO Security Clearance

Apply Now