Description: Bswift is a Chicago-based technology company that provides industry-leading benefits administration for employers and exchanges nationwide. We are currently looking for an Implementation Manager to join our Implementation team. Responsibilities: The Implementation Manager (IM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Manager (IM) will help support the system development and testing for direct market implementation clients.
Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners
Work with the Implementation Leader to manage Implementation kick-off meetings,requirements discussions and status meetings with clients
Manage timelines with other bswift implementation staff and clients
Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
Perform Analysis and configure system as needed and lead the team with other bswift resources (implementation analyst, product management, development, call center) to meet client deliverables; including, but not limited to:
Working with the Implementation Lead to analyze Benefits Class Matrix,Requirements Template, Rates, Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, and Export of vendor files as required
Configuring system as needed based on clients plan requirements listed above
Testing planning and testing new and existing system functionality to ensure accuracy of client system configuration
Researching and resolving client inquiries regarding system and process issues
Training clients on new site and processes for implementation live date
Continuously refine and improve efficiency of the implementation process
Proactively identifying and mitigating project risks
Proactively consult clients on best practices and necessary system and process changes to achieve client goals
Research and recommend system enhancement based upon client needs Act as a coach and mentor for others (NOTE: NIGHT AND WEEKEND WORK MAY BE NECESSARY)
A Bachelors Degree from a four-Year College or university; or equivalent combination of education and experience.
Must have current or previous experience with benefits / implementation processes 3+ years of client relationship and implementation experience
Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
Must be able to quickly sort through complex subject material
Strong analytical skill-set and ability to effectively use data for strategy
High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
Must possess a passion for teamwork, client service and reaching business results through problem solving
Willingness to travel as needed
EDUCATION The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.