MathWorks is seeking a technical liason to coordinate support of our user communities at national laboratories. As a Technical Account Manager, you will establish yourself as a trusted advisor to these strategic MathWorks customers. You will utilize your technical expertise and industry knowledge to understand challenges faced by key laboratory programs. By gaining a deep understanding of the customer's workflows and business initiatives, you will work with the customer to identify areas of impact for MathWorks solutions and facilitate successful implementation of these solutions. For programs currently invested in MathWorks software, you will provide guidance on best practices, direction on workflow improvements, and connections to other MathWorks support teams.
Serve as the initial point of contact for all business critical customer projects
Build and maintain long term relationships with customer decision makers and end users
Deliver seminars and webinars that build awareness of the capabilities and value of MathWorks products and services
Scope technical projects and coordinate resources to execute the project
Advocate internally on behalf of the customer to ensure their needs are understood for future product direction
US citizenship due to the nature of customers supported
Degree(s) in engineering, mathematics, computer science, or equivalent experience
Willingness to spend 20-30% of time on overnight domestic travel with trips generally no longer than four days
Exceptional verbal and written communication skills
Strong desire to work directly with customers and have affinity to business development
Experience working in or with national laboratories and the federal government
Experience interfacing with customers or counterparts outside your organization
Experience developing and delivering technical presentations
Experience developing models and simulation
A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree) is required.
Proficiency with MATLAB
The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.MathWorks participates in E-Verify. View the E-Verify posters here.