Jan 27, 2020

Director Of Support Services

$65,000 - $80,000 yearly
  • Crossroads Technologies
  • PA, USA
Full-Time Information Technology (IT)

Job Description

  • Leading IT Projects for Clients
  • Leading all Support Staff
  • Managing Help Desk Services and Deliverables
  • Working with End-Users and Vendors to support applications and environments
  • Working with Client Stakeholders on strategy and vision
  • Meeting regularly with Clients and attend Client meetings and engaging Executive Management
  • Supporting Client initiatives remotely and on-premise
  • Routine network maintenance in various Microsoft environments
  • Maintenance of Active Directory environments including Group Policies
  • Deployment of Infrastructure improvements on Client environments
  • Assist in maintaining and deploying Office 365 Environments
  • Assist in maintaining and deploying Client applications and environments
  • Leading initiatives for researching and deploying new applications


IT Project Management,   Network and Server Administration  


PA,   UT  

Security Clearance

NO Security Clearance

Job Requirements

  • Five years or more of IT support experience is preferred
  • Two years or more of IT leadership experience is preferred
  • Solid experience in Support Services management roles is preferred
  • Two Years of experience with Desktop Management is preferred
  • Office 365 experience is preferred
  • Experience with Microsoft Active Directory is preferred
  • A Degree in Information Technology or Business Management is preferred
  • Having a worked in a highly motivated, fast-paced, critical support role
  • An excellent reputation for support to end-users and leading teams
  • Excellent decision making and critical-thinking skills
  • An ability to work in a fast-paced and quickly changing environment
  • Excellent organizational and communication skills are required
  • Ability to meet deadlines with Projects and Assignments
  • Ability to learn and support new technologies and train others
  • Some regional travel maybe required – all expenses paid
  • Participate in an on-call rotation schedule
  • Must be an energetic and highly motivated self-starter
  • Must be self-motivated and have a positive attitude
  • Must be detail oriented
  • Must have the ability to multi-task
  • Must have excellent oral and written communication skills
  • Must have the ability to communicate effectively with others

Apply Now