Sep 21, 2020

Req. # 522933, Collections Manager Lowell, AR

  • Central Research Inc.
  • Lowell, AR
Full-Time Accounting Defense Finance Government Other

Job Description

Central Research is seeking a Collections Manager (CM) for immediate hire to oversee collectors that support our Federal Government contract.

The CM provides supervision of an assigned Collections Team of approximately 15-20 direct reports.  In addition to supervisory responsibilities, the CM is responsible for ensuring that collections activities completed by the team are in compliance with company policies and applicable state regulations.  This is a working supervisory role and the CM actively speaks with borrowers, monitors calls, and provides on-the-job development of direct reports.

Responsibilities & Duties:

  • Coordinate with the Senior Leadership to establish workflows for the team
  • Rebuild work queues to fit the workflow set for the team
  • Conduct at least one call review per week on each collector
  • Send training notes from each call review conducted
  • Conduct collections floor walkthroughs and observe staff performance
  • Update collectors on the cash totals daily
  • Update Rehab and production boards
  • Train existing staff in areas of collection and skip-tracing and be available to answer questions on an ongoing basis
  • The position manages employees and is responsible for performance management 
  • Participate in the recruiting process by interviewing and recommending applicants to fill open positions
  • Provide job-related new hire orientation, including team and commission
  • Additional duties as assigned

Minimum Qualifications:

  • High School Degree / GED
  • 2 years work experience as a Collections Manager, Call-Center Manager, Customer Service Manager, or Accounts Receivables Manager
  • US Citizenship is required per the contract
  • Able obtain and retain a 5C Suitability clearance

Preferred Qualifications:

  • Collections industry work experience is preferred

Knowledge, Skills & Abilities:

  • Ability to design and communicate daily work flows and dialer campaigns to the team
  • Excellent written and verbal communication skills
  • Demonstrated experience maintaining a high degree of confidentiality
  • Demonstrated customer service skills
  • Leadership skills
  • Ability to train and effectively motivate others to meet and exceed measurable goals
  • Knowledge of client rules and industry regulations
  • Knowledge and experience in skip tracing
  • Microsoft Office skills, especially with Excel



Equal Opportunity Employer:

Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters.

If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  It is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company. 






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