Central Research is seeking a Collections Manager (CM) for immediate hire to oversee collectors that support our Federal Government contract.
The CM provides supervision of an assigned Collections Team of approximately 15-20 direct reports. In addition to supervisory responsibilities, the CM is responsible for ensuring that collections activities completed by the team are in compliance with company policies and applicable state regulations. This is a working supervisory role and the CM actively speaks with borrowers, monitors calls, and provides on-the-job development of direct reports.
Responsibilities & Duties:
Coordinate with the Senior Leadership to establish workflows for the team
Rebuild work queues to fit the workflow set for the team
Conduct at least one call review per week on each collector
Send training notes from each call review conducted
Conduct collections floor walkthroughs and observe staff performance
Update collectors on the cash totals daily
Update Rehab and production boards
Train existing staff in areas of collection and skip-tracing and be available to answer questions on an ongoing basis
The position manages employees and is responsible for performance management
Participate in the recruiting process by interviewing and recommending applicants to fill open positions
Provide job-related new hire orientation, including team and commission
Additional duties as assigned
High School Degree / GED
2 years work experience as a Collections Manager, Call-Center Manager, Customer Service Manager, or Accounts Receivables Manager
US Citizenship is required per the contract
Able obtain and retain a 5C Suitability clearance
Collections industry work experience is preferred
Knowledge, Skills & Abilities:
Ability to design and communicate daily work flows and dialer campaigns to the team
Excellent written and verbal communication skills
Demonstrated experience maintaining a high degree of confidentiality
Demonstrated customer service skills
Ability to train and effectively motivate others to meet and exceed measurable goals
Knowledge of client rules and industry regulations
Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters.
If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.
Central Research Inc. (CRI) provides management and financial service solutions to federal, state and commercial sectors.
What was founded in 2002 as a Service-Disabled Veteran Owned Small Business has grown to a large corporation, with more than 700 employees across nine states, including our headquarters in Lowell, Arkansas, and our Washington, D.C.-metro office.
Our growth and success reflect our ability to offer quality customized solutions in a client-focused environment. Through our values-driven culture, we’re committed to delivering industry-leading results for our clients.