Description: Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.
Fundamental Components: Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.Follows through on outstanding issues to the point of resolution.Offers creative product and service solutions to address client's evolving needs.Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account team's business plan for each customer.Collaborates with account team members and functional support areas on more complex product or service issues to ensure client's needs.Collaborates cross-functionally to identify, implement and monitor the customer's service efficiencies, including performance guarantees.Collaborates with team members on case installation to manage the integration of client's and Aetna's internal organizations, ensuring a smooth installation. Background Experience: 2-5 years industry or customer service experience.Multi-functional experience, e.g., underwriting. Insurance license, as required by state law.College degree or equivalent work experience. Required Skills: Service - Case Administration, Service - Demonstrating Service Discipline, Service - Providing Solutions to Constituent Needs Desired Skills: Service - Handling Service Challenges, Service - Improving Constituent-Focused Processes, Service - Working Across Boundaries Functional Skills: Sales & Service - Account Management Technology Experience: Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word Education: Insurance - Life, Health & Accident License (CT, NY) Potential Telework Position: No Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.