Go the extra mile.Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.
In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, Patient Service roles are tremendously important - it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference.
Specimen Collection Technicians, under the direction of the area supervisor, perform drug screen collection activities in the Patient Service Center (PSC) accurately and on time. May also be required to receive and register patients using electronic or paper requisitions and/or perform phlebotomy in high volume PSC. Maintains a safe and professional environment. Performs with confidence, urine drug screen specimen collections or phlebotomy following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to customers, employees and the public in general.
1. Greet customers appropriately. Treat all customers in a courteous manner.
2. Ensures all drug screen specimens and phlebotomy specimens are collected accurately and on time.
Collects specimens according to established procedures.
Responsible for completing chain of custody forms accurately.
Responsible for completing requisitions accurately
Phone employers (clients) to verify test(s) ordered, discuss collection or identification issues, per established procedures.
Package specimens for transport.
3. Maintains required records and documentation.
Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
Maintains all appropriate PSC/Collection logs.
Clerical duties: filing, maintain customer log, fax Medical Review Officer (MRO) documents as required, prepare MRO and employer (client) envelopes for mailing. May require electronic data entry.
Assist with compilation of monthly statistics and data. Submits data on time monthly.
Submits accurate time and travel logs as directed by management and on time.
Submits accurate expense forms, if applicable, on the required day.
4. Demonstrates organizational commitment.
Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
Reports on time to work, following attendance guidelines.
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
Communicates appropriately with clients, customers, coworkers and the general public.
Keeps information confidential per company and procedural policies.
Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution. Remains polite and courteous at all time.
5. Miscellaneous duties and responsibilities.
Keeps work area neat and clean. Disposes of biohazard containers when scheduled.
Help with inventories and other tasks as assigned.
Stock supplies as needed.
Performs department-related clerical duties when assigned.
Answers phones and dispatches calls when assigned.
Participates on teams and special projects when asked.
All other duties as assigned, within scope of position.
High school diploma or equivalent required. Medical training helpful medical assistant, paramedic.
Customer service in a service environment.
Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
Must have reliable transportation, valid driver license and driving record that meets Quest Diagnostics driver safety guidelines, if applicable.
Demonstrates good organization, communication, and interpersonal skills, is able to manage concerns of customers and employees in a professional manner.
Capable of handling multiple priorities in a high volume setting
Keyboard/Data entry abilities.
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