Jan 23, 2020

Customer Experience Lead

  • Professional Diversity Network
  • Lenoir City, TN, USA
Full-Time Customer Service

Job Description



As a Customer Experience Lead, you have passion for making people feel good. You demonstrate a passion for people in a friendly and professional manner. You are committed to care by listening to their needs; you win together by working with team members to achieve results, and inspire to bring out the best in everyone. You are equipped with the tools and resources to make it happen. You are the face of Walgreens - delivering extraordinary customer care.
In this role, you provide extraordinary customer care in all areas of the store - including the pharmacy.
Leadership Behaviors
  • You enjoy fostering and being a part of a high performing team environment that is open and collaborative
  • You demonstrate a passion to inspire others that brings out the best in team members
  • You are able to positively and proactively handle customer inquiries in a fast-paced environment
  • You are able to work with colleagues to find the right solutions for customers at any place in the store
  • You are able to utilize technology as a tool to provide extraordinary customer care
  • You are eager to learn and grow your knowledge in pharmacy continuing education

Demonstrate The Walgreens way
  • Actively listening to help customers and patients find products and services that they need
  • Working with team members to offer solutions for customers
  • Positively multi-task and prioritize to the needs of customer demand
  • Managing day to day store operations of checkout counters and the exterior/interior appearance of the store
  • Assume management responsibilities when Store Leaders are not present
  • Support and assist the pharmacist in obtaining patient and drug information, and processing prescriptions
  • Participating in weekly team member meetings to constantly improve the way Walgreens serves its customers



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