Under the direction of the Project Manager, the Training Manager will develop a Training Plan for TMC operators that includes three levels - entry, Level 1 and Level 2. The Training Manager must be able to provide group TMC operator training in a classroom setting and one-on-one TMC operator training. The TMC operates 24 hours a day, 7 days a week. The Training Manager must administer a certification exam and ensure all TMC operators maintain refresher training. The Training Manager will conduct regular TMC operator audits for compliance. The TMC Training Manager will evaluate all current employees on a regular basis and provide routine refresher training to TMC operators. The Training Manager will visit each TMC throughout the state on a regular basis to assess TMC operator skills. The Training Manager will be a backup to the TMC Operations Manager and serve as a secondary point of contact with the client and staff for all site activities related to the project.
Bachelor's Degree or equivalent experience in Public Safety, Criminal Justice, Business Management, Operations, or comparable emergency management or transportation experience.
Typically 5+ years in the field or related area
Minimum 2 years' experience in a supervisory or training role including, but not limited to, supervising employees, training employees making schedules, managing budgets, and daily operations.
Driver's license with excellent driving record.
* Computer proficiency: Microsoft Office (Word, Excel Power Point, Outlook)
* Strong speaking and verbal communication skills.
* Demonstrated management, training leadership experience.
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