Jan 16, 2020

Field Service Technician

  • ITW Simco-Ion
  • Remote (San Francisco, CA, USA)
Full-Time Manufacturing

Job Description



Simco-Ion, a company of Fortune 200 Illinois Tool Works, is the worldwide leader in static control. Simco-Ion’s comprehensive product line incorporates years of research, engineering, and field experience. Our goal is to help reduce costs, improve operations, and increase quality. We approach each situation with a sincere attempt to understand our unique customer needs and develop innovative solutions.  

Simco-Ion Technology Group is located in Alameda, CA. Our focus is delivering solutions to the following markets: Life Science Manufacturing, Front-end Semiconductor Manufacturing, Back-end Semiconductor Processing, PCB and Electronic Assembly, Flat Panel Display Manufacturing and much more.

The Field Service Technician will provide product installation, maintenance, and technical support to an array of customers successfully driving customer service with a goal of improving customer satisfaction, maximizing customer retention, and increasing profitability. 
Essential duties of the Field Service Technician include but are not limited to:

  • Above average customer service skills and professionalism
  • Manage on-site installation, maintenance, repairs, and testing tasks to ensure proper documentation of all related processes
  • Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency
  • Diagnose errors and technical problems and determine proper solutions
  • Resolve problems in a timely manner; gathers and analyzes information skillfully
  • In-depth knowledge of equipment, service, and maintenance
  • Demonstrate high sense of quality
  • Establish assistance by studying system requirements, including ordering and gathering essential parts/components
  • Produce timely and detailed field service and expense reports
  • Display original thinking and creativity
  • Exemplify team-work across organization

Required Qualifications:

Technical degree or certification with 1-5 years related experience. Must be able to manage a flexible work schedule that includes 70% travel, occasional weekends, and possible international travel. Experience with Clean Room Products/Equipment or Instrumentation associated with Industries such as Semiconductor, Medical Device, Life Sciences or other related industry

Other Qualifications:

  • Proficient computer skills to include Word, Excel, email
  • Must be able to operate a motor vehicle and have a valid driver’s license 
  • Work with integrity and ethically, upholding ITW core values and expectations
  • Ability to push, pull, lift, lower, and carry object up to 50 lbs
  • Ability to climb up and down stairs and a vertical ladder
  • Ability to stand, sit, and/or walk for long periods of time, twist, stoop, kneel, squat, and reach for purposes of installing and maintaining equipment

Simco-Ion offers an extensive benefits package to include Medical, Dental, Vision, Paid time off, an employer matched 401K, and so much more!



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