Feb 19, 2020

Human-Centered Design (HCD) Specialist

  • ERPi
  • Fairfax, VA, USA
Full-Time Business Consultant Management Other Program Management

Job Description


ERPi is currently seeking a Human-Centered Design (HCD) Specialist to provide onsite support at our Fairfax, Virginia site.

The Role:

ERPi requires an HCD Specialist to support the Department of Defense (DoD) Sexual Assault Prevention and Response Office (SAPRO) in developing and implementing sexual assault prevention curriculum. In this role, you will support development of in-person training, virtual webinars, and leadership tools alongside a SME, Sr. Curriculum Developer, trainers, and a PM. You will work with the team to ensure HCD principles are used throughout the development, pilot, and implementation process, to include engaging stakeholders and reviewing content.Part of this support includes building trusted relationships between the federal government and the communities they serve.  This effort will support SAPRO’s prevention workforce, who will implement prevention tactics and programs.

Primary responsibilities include:

  • Engage stakeholders to determine pain points, etc. to inform how we develop trainings, format, types of training tools, etc.
  • Support the content development for all trainings
  • Review and analyze pilot and webinar assessment data and work with ISD and revise training content as necessary
  • Support the development of prevention tools and resources for DoD leadership
  • Establish relationships with and foster collaboration among all functional areas of the organization.


Required Skills, Experience and Education:

  • 3 years’ demonstrated experience delivering HCD/UX analysis within Federal domain.
  • Demonstrated experience supporting enterprise transformation programs through business process analysis and improvement methods including Lean Six Sigma and/or Service Design/ Design Thinking.
  • Master’s degree in user experience disciplines, with minimum 5 years’ experience (or Bachelor’s degree, with a minimum of 8 years)
  • Must be proficient in user experience, experience research, content strategy, usability, service design/design thinking
  • Must be a US Citizen

Desired Skills and Experience:

  • Knowledge of DoD, SAPRO, or DHRA a plus
  • Excellent writing and presentation skills
  • Active DoD clearance preferred


DC,   VA  

Security Clearance

Active DoD Secret

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