Dec 14, 2019

Sr. Customer Success Associate (PwC Labs)

  • Professional Diversity Network
  • Tampa, FL, USA
Full-Time Other

Job Description

PricewaterhouseCoopers

PwC Labs is focused on standardizing, automating, delivering tools and processes and exploring emerging technologies that drive efficiency and enable our people to reimagine the possible. Process improvement, transformation, effective use of innovative technology and data & analytics, and leveraging alternative delivery solutions are key areas of focus to drive additional value for our firm. The Digital Lab establishes and maintains a platform where PwC professionals "find, build and share" automations in an interactive community. These contributions automate solutions and drive additional value to our firm. The platform helps to drive strategic transformation and provides insights for increasing adoption of cutting-edge technologies. The Digital Lab provides access to how new innovations are being built and leveraged across the firm.


To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

- Use feedback and reflection to develop self awareness, personal strengths and address development areas.
- Delegate to others to provide stretch opportunities and coach to help deliver results.
- Develop new ideas and propose innovative solutions to problems.
- Use a broad range of tools and techniques to extract insights from from current trends in business area.
- Review your work and that of others for quality, accuracy and relevance.
- Share relevant thought leadership.
- Use straightforward communication, in a structured way, when influencing others.
- Able to read situations and modify behavior to build quality, diverse relationships.
- Uphold the firm's code of ethics and business conduct.


Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Additional Educational Requirements:

In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.

Minimum Years of Experience:
3 year(s)

Preferred Qualifications:

Degree Preferred:
Master Degree

Preferred Knowledge/Skills:

Demonstrates thorough abilities and/or a proven record of success as a team leader including:

  • Implementing change management and adoption strategies related to technology offerings;
  • Developing and delivering persuasive written and visual storytelling initiatives;
  • Conveying complex information clearly and persuasively to readers who have varying levels of technical subject matter specialization;
  • Developing a basic understanding of PwC's various technology offerings and platforms;
  • Adopting new technology offerings effectively;
  • Building relationships to establish trust and develop a productive working environment;
  • Delivering complex projects in a fast paced and changing environment;
  • Organizing and analytical thinking skills with emphasis on attention to detail;
  • Prioritizing work in a dynamic environment where priorities and deadlines often shift;
  • Taking initiative, being proactive, and being willing to question established routines and practices;
  • Promoting the exchange of information among project team members and effectively work with a remote team;
  • Delivering an exceptional user experience; and,
  • Leveraging PwC Technology tools to work efficiently, stay connected and collaborate with the team and practice.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

Occupations

Other  

States

FL  

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