Dec 13, 2019

Outreach and Communication Liason

  • Construction Jobs Inc
  • Hawthorne, NY, USA

Job Description

Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.   At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach- and yours as a WSP employee. Come join us and help shape the future!   WSP is currently initiating a search for a Outreach and Communication Liason for our Hawthorne, NY office. This position serves as the liaison between the Hudson Valley Transportation Management Center and the general public, media and other local agencies. Focus is given to specifically answering questions with regard to special events or other designated activities. The Communications Liaison is responsible for outreach with emergency service agencies as well as special event coordinators in the Hudson Valley region.   The Communication Liaison is expected to have all the skills and capability of an operator II and will assist operators during busy times.  They are the first resource to the Systems Operator I & II’s and should be knowledgeable on all aspects of TMC operations.     Duties and Responsibilities:  
  • Assist the TMC and the Office of Operations and Incident Command Tram with notifications and reporting.
  • Interface with NYSDOT staff, TMC partner agencies and other agencies and organizations to ensure TMC has accurate and updated transportation information to report to NYSDOT management and Statewide Transportation Information Coordination Center (STICC).
  • Attend meetings at NYSDOT or other agency offices to become familiar with emergency management and incident information flows.
  • Establish and maintain working relationships with transportation information contacts, and continually update and optimize critical incident and event information sharing among TMC partners and involve parties.
  • Develop TMC communication protocols and maintain contacts with agencies and organizations to ensure TMC receives and reports accurate, consistent and timely information during those higher-level incidents and events which impact the transportation network.
  • Develop and maintain lists of critical incident contact names and phone numbers, and set up lists, tables and procedures as necessary to prepare TMC for reporting higher-level incidents and event information.
  • Coordinate with NYSDOT staff, TMC partner agencies, other offices and agencies to gather information related to transportation system disruptions.
  • Responsible for developing, monitoring, scheduling and updating the 511NY system’s floodgate messages, which is what the public sees or hears as a priority when visiting the website or calling the interactive voice response telephone number.  These messages advise the public of higher-level incidents and events which impact the transportation network and must be concise and posted in a timely manner.  Initial requests and subsequent updates for 511NY floodgate messages must be sent to the STICC in Albany, NY for recording and posting.
  Talent is the essence of meeting our client’s objectives, goals and challenges.  If this sounds like a fit for you, we’d love to have that first discussion of you joining our team. Requirements Minimum Qualifications:  
  • Associates degree or higher with at least seven (7) years of work experienceor equivalent technical training
Preferred Qualifications:
  • Oral and written communication
  • Computer/Software including: MS Office applications, spreadsheets and databases
  • Supervising employees
  • Public, internal and external relations (work well with internal, external and partner groups and individuals)
  • Mentor and train new staff
  • Using roadway maps and have basic knowledge of roadway elements
  • Perform with minimum supervision
  • Able to respond to problem situations 24 hours a day
  • Operations dispatching with at least one of the following groups/agencies: Transportation, Fire, Police, EMS, 911, or similar experience in the Military.
About WSP USA   WSP USA is the U.S. operating company of one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the transportation, buildings, energy, water and environment sectors. With nearly 7,000 people in 100 offices across the U.S., we partner with our clients to help communities prosper.   WSP provides a progressive mix of benefits including medical, dental 401k and long term disability focused on a providing health and financial stability throughout the employee’s career.   At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base.  Your daily contributions to your team will be a key piece in our meeting client objectives, goals and challenges, are you ready to get started?    WSP USA is an Equal Opportunity Employer - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin and Veterans and Disability.   The selected candidate must be authorized to work in the United States.   Relocation assistance is not available for this position.



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