Dec 13, 2019

Sr Mgr, Non-Clinical Field CM

  • Professional Diversity Network
  • 820 S Damen Ave, Chicago, IL 60612, USA
Full-Time Other

Job Description

WellCare Health Plans

Manages the day-to-day activities of the Field Service Coordinators and Supervisors. Ensures the case management process of assessing, planning, implementation, coordination, monitoring, and evaluating services and outcomes is pursued to maximize the health of the Member. Promotes effective healthcare utilization, monitors health care resources and assumes a leadership role within the Interdisciplinary Care Team (ICT) to achieve optimal clinical and resource outcomes for member. Oversees the socio economic needs and services of selected member populations across the continuum of illness. Provides ongoing support and oversight to staff.

Essential Functions:

  • Provides ongoing consultation to Field Service Coordinators and reviews caseloads on an ongoing basis, both through regular face-to-face supervision sessions and review of management reports and deadlines.
  • Assists Medical Director and Dir, Field Service Coordination in creating department goals, objectives and metrics.
  • Oversees the implementation of programs and strategies.
  • Develops and implements case management workflows and policies & procedures.
  • Proactively monitors appropriate metrics to drive up efficiency.
  • Perform audits of assessments, care plans and service notes to verify cases are properly established and that member coordination activities are occurring and appropriately documented.
  • Coordinates activities of unit to meet contractual company deadlines and resolves interpersonal conflicts.
  • Partners & collaborates with other departments cross functionally regarding care and case management and/or Health Service initiatives.
  • Directs work assignments, measures results and initiates personnel actions as required.
  • Develops, implements and manages process improvement initiatives.
  • Monitors associate performance and conducts counseling/corrective action procedures when required. Identifies concerns, brings issues to management's attention and offers suggestions for improvement.
  • Reviews time records, sets schedules and approves all vacation/time off requests for subordinate associates.
  • Provides training and guidance to new and current Field Service Coordinators regarding policy & procedure, systemic tools, workload and care/case plan development.
  • Answers all questions and assists peers and management with delegated tasks or projects.
  • Ensures compliance with all state and federal regulations as well as Corporate guidelines in day-to-day activities.
  • Performs special projects as needed.
Additional Responsibilities:

Candidate Education:

  • Required A Bachelor's Degree in Nursing or Health Administration
Candidate Experience:
  • Required 7 years of experience in case management and/or clinical acute care
  • Required 4 years of experience in managed care
  • Required 3 years of management experience
  • Preferred Other Experience in home health, physicians office or public health
  • Required Other Associates supporting Florida's Children's Medical Services (CMS) will have a minimum of: five (5) years management/supervisory experience in the health care field, and three (3) years' experience providing care coordination and two (2) years in managed care or children's services
  • Preferred Other Associates supporting Florida's Children's Medical Services (CMS) to have experience working: in care management, children's specialty clinics, or with Patient Centered Medical with community and family-based services and experience in working across child serving systems recommended
Candidate Skills:
  • Intermediate Ability to communicate and make recommendations to upper management
  • Intermediate Demonstrated time management and priority setting skills
  • Intermediate Ability to lead/manage others
  • Intermediate Ability to create, review and interpret treatment plans
  • Intermediate Demonstrated negotiation skills
  • Intermediate Demonstrated problem solving skills
  • Intermediate Demonstrated interpersonal/verbal communication skills
  • Intermediate Knowledge of community, state and federal laws and resources
  • Intermediate Ability to effectively present information and respond to questions from families, members, and providers
  • Intermediate Demonstrated written communication skills
  • Intermediate Knowledge of healthcare delivery
  • Intermediate Ability to multi-task
  • Intermediate Demonstrated written communication skills
  • Intermediate Other Ability to lead and manage others in a metric driven environment
  • Intermediate Ability to implement process improvements
  • Intermediate Ability to analyze and interpret financial data in order to coordinate the preparation of financial records
Licenses and Certifications:
A license in one of the following is required:
  • Required Licensed Registered Nurse (RN)
  • Required Other Maintain required contact hours to fulfill regulatory requirements
  • Preferred Certified Case Manager (CCM)
  • Required Other Associates supporting Florida's Children's Medical Services (CMS) must be a Licensed Registered Nurse (RN) or Licensed Certified Social Worker (LCSW)
Technical Skills:
  • Required Intermediate Microsoft Excel
  • Required Intermediate Microsoft Word
  • Required Intermediate Microsoft Outlook
  • Required Intermediate Healthcare Management Systems (Generic)

About us
Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.





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