Dec 13, 2019

Senior Client Support Engineer

  • Professional Diversity Network
  • Chicago, IL, USA
Full-Time Engineering

Job Description


Technology Solutions engineers communicate directly with clients' end users, business units, and IT, as well as FactSet's engineers, product developers, consultants, and salespeople. With the rapid evolution of FactSet software and ever-changing client security, network, server, PC, and tablet environments, Technology Solutions Engineering is instrumental in researching, engineering, deploying, and supporting technology solutions for our client base.

Job Responsibilities

*Assist with pre-sales technology discussions

*Assist post-sales design, implementation, and support

*Translate client needs to effective engineering action items

*Align technology needs with the product and business goals

*Educate clients and FactSet personnel on FactSet's best-practices

*Correlate issues, then design enhancements to offer permanent remediation those issues

*Act as the product developer for implementations, diagnostics, and utilities

*Identify clients that require proactive attention

*Develop and maintain detailed technical documentation

*Occasional travel to client sites

Job Requirements

*Knowledge of server management, database administrator, or computer science

*Knowledge of networking, application deployment, troubleshooting Windows applications

*Native English communications skills - in-person, phone, and email

*Interaction with clients on a technical and non-technical basis

*Proactive, and operates independently or within a team

*Willingness to become a technical liaison for clients

*Passion for learning new technologies

*Excellent problem solving skills

Helpful Experience

*Finance knowledge - markets, portfolios, asset management, financial instruments, real-time market data, and portfolio analytics

*Experience using or configuring FactSet

VEVRAA Federal ContractorRequest Priority Protected Veteran & Disabled Referrals for all of our locations within the stateThe EEO is the Law poster is available here.FactSet Research Systems Inc. endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Jennifer Passeck, Lead Recruiting Specialist, Human Resources at +1 (203) 810-2472 or Opportunity Employment PolicyIt is the policy of FactSet Research Systems Inc. ("FactSet") to provide equal employment and advancement opportunities to all qualified employees and applicants for employment regardless of their race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, physical or mental disability, genetic information, protected veteran status, pregnancy, military or military reserve obligations, or any other class or status protected by law. This policy applies to all policies and procedures related to recruitment, hiring, training, promotion, compensation, benefits, transfer, discharge, and other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you have questions concerning this policy, please contact the Human Resources department at +1 (203) 810-1000.



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