Job Description (a) Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times (b) Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws. (c) Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales (d) Ensuring that any clinical advice is provided only by providers.
6. Regular and Predictable Job Attendance & Punctuality
Required Qualifications - 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience - Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions - Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities - Ability to receive and act on feedback; resilient, curious and seeks to learn - Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves - Proficiency in Microsoft Office applications, including: Outlook, Word and Excel - Comfortable working with ambiguity - Strong organization skills and attention to detail - Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers - Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions
Physical Requirements of the Job: - Remaining upright on the feet, particularly for sustained periods of time - Moving about on foot to accomplish tasks, particularly for moving from one work area to another - Extending hand(s) and arm(s) in any direction - Bending body downward and forward by bending spine at the waist - Stooping to a considerable degree and requiring full use of the lower extremities and back muscles - Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately - Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
Preferred Qualifications - 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge - CPhT, medical or customer service certification is a plus - Bilingual English-Spanish language proficiency - Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA - Experience reviewing or inputting data into CRM databases - Motivational interviewing experience
Education - Verifiable High School diploma or GED is required. - An Associate's Degree is preferred.
Business Overview It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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