Administrative Client Support Concierge - Philadelphia, PA
Professional Diversity Network
Philadelphia, PA, USA
A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You'll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Consistently deliver on multiple commitments.
Flex approach to meet the changing needs of teams and clients.
Identify and make suggestions for improvements when problems and/or opportunities arise.
Learn about business needs are changing and consider the impact on services provided.
Take action to stay up to date with the evolution and impact of technology developments.
Adapt communication style to meet the needs of the situation and audience.
Anticipate the needs of others and take appropriate action.
Embrace diverse perspectives and welcome opposing and conflicting ideas.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences:
Minimum Degree Required: High School Diploma
Minimum Years of Experience: 1 year(s)
Degree Preferred: Bachelor Degree
Preferred Knowledge/Skills: Demonstrates some knowledge and/or a proven record of success in the following areas: - Understanding engagement teams business agenda and deadlines, including technology and work tools; - Working with a high degree of independence in managing work, networking/collaborating with firm or client resources, and decision making; - Identifying and addressing client needs, responding to client and/or team requests promptly and professionally, readily offering assistance, and contributing to a positive, collaborative team environment; - Seeking instruction proactively, providing feedback and coaching to develop and improve performance and impact to engagement team; - Working with client related systems and providing guidance/support to both firm and client staff on the usage of those specific systems; and, - Staying abreast of policies, procedures, tools, resources and communicate applicable information to the team.
Demonstrates some abilities and/or a proven record of success in the following areas: - Coordinating with client all client background checks (CID), security badge and IT access requests for PwC staff and contractor staff; - Gathering background checks documentation; - Providing monthly reconciliations of software/background checks for teams; - Coordinating maintenance and facilities requests at client sites such as equipment, access, heating, air etc.: - Sending all onboarding documents to new staff and entire profiles in client database; - Updating and monitoring team compliance with client IT requirements and security procedures; - Independence Acceptance & Continuance formatting/tracking for engagement; - Independence Authorization for Services formatting/tracking for engagement; - Maintaining detailed billing plan for engagement and utilizing client's billing system to create and finalize bills; - Central Entity Service (CES) maintenance; - Monitoring budget to actual tracking through Engagement Management Tool (EMT); - Updating and maintaining the fee allocation spreadsheet for engagement; - Meeting management for engagement team; scheduling, room reservations, status updates to client and team; - Maintaining meeting notes and work with engagement team to establish follow-up/action items are captured/communicated; - Assisting with preparation of client deliverables and project management status reports; - Managing Engagement contracts such as Master Service Agreements (MSA), Statement of Work (SOW), Engagement or other contracts; - Providing reprographics support (copying, binding, presentation prep, etc.) to engagement team at client site; - Coordinating team and client meetings and connectivity events; - Coordinating with client EAs to schedule meetings with senior members of management at the client; - Developing and maintaining client relationships; - Informing the client engagement team about process and procedure requirements driven by client; - Maintaining client relationships matrix for scheduling quarterly, annual audit updates and various other meetings; - Updating and distributing team contact list periodically to client; - Coordinating and tracking work between engagement team and Delivery Center(s); and, - Assisting with proposal preparation.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.